hue03

updated

3 years ago

H

hue03

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2 Posts

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19511

April 17th, 2022 12:00

Cannot Install SupportAssist

I'm not able to install SupportAssist.

I have a Dell Latitude 5590.

Windows 10 Enterprise Version 21H2

OS build 19044.1645

I get the following message:

SupportAssist Failed Installation.png

Restarting didn't help, so I looked in C:\ProgramData\dell\SupportAssist\Agent\logs\installer\installer.log and found these lines:

2022-04-17 15:22:00,723 [3.11.0.177] [3488 - 10] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Installation of C:\Users\mouah\AppData\Local\Temp\SupportAssistAgent\AutoUpdate\SupportAssistPreReqInstaller.exe exited with return code: 1638, isSuccess : False
2022-04-17 15:22:00,726 [3.11.0.177] [3488 - 1] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Unexpeceted Error Occured during Asp Or Dot Net Core Installation

Does anyone know why the Asp Or Dot Net Core Installation that it's trying to do is failing?