SupportAssist for PCs

Last reply by 09-26-2022 Unsolved
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4 Tellurium
10791

Dell Data Vault (DDVDataCollector) High CPU Usage

I have an Inspiron 5584 running Win 10 Pro v20H2. I've recently noticed high CPU usage shortly after boot-up that causes my cooling fan to run for a few minutes, and this CPU activity seems to be associated with the Dell Data Vault (DDV) Collector service. My Windows Services indicate there are at least three different services associated with DDV that load automatically at boot-up.

Inspiron 5584 Dell Data Vault DDV Services 13 Jun 2021.png

According to the file.net article What is DDVDataCollector.exe? the DDV Collector service "gathers system information and stores it for later use", and I've found a few older threads in this Dell forum that indicate that the DDV is associated with Dell SupportAssist - see WSC33's Dell Data Vault Data Collection Service Running Amok for one example.

I assume the DDV services will be removed if I uninstall Dell SupportAssist (or perhaps even Dell SupportAssist Remediation / OS Recovery) but before I start uninstalling any Dell utilities can anyone tell me if there is specific trigger that causes the DDV Collector to run and/or whether the DDV Collector can be turned off without going into Windows Services and disabling the DDV services shown above? For example, is there some way to turn off the Dell Data Vault Collector in the Dell SupportAssist settings (e.g., by disabling Settings | Privacy | I Authorize Dell to Collect my Service Tag and System Usage Details Mentioned Above or Settings | System Repair | System Repair is Turned On)?
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64-bit Win 10 Pro v20H2 build 19042.985 * Firefox v89.0.0 * Microsoft Defender v4.18.2105.5 * Malwarebytes Premium v4.4.0.117-1.0.1318 * Dell SupportAssist v3.9.1.245 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update v4.2.1 * Dell 5583/5584 BIOS v1.13.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

Replies (5)
3 Argentum
7571

In your screenshot you highlighted the relevant services:

Dell Data Vault Service API / DDVCollectorSvcApi
Dell Data Vault Processor / DDVRulesProcessor
Dell Data Vault Collector / DDVDataCollector

You want to end them AND set the starttype to "Deactivated" in their Properties (right click one after another and choose Properties). Restart and check in task manager -> services tab, if they appear as deactivated. That should do it. 

 

7543


@miguelitoo wrote:

... You want to end them AND set the starttype to "Deactivated" in their Properties (right click one after another and choose Properties). Restart and check in task manager -> services tab, if they appear as deactivated...


Hi miguelitoo:

Thanks for your response.

Since my original post back in June 2021 I have disabled both the Dell SupportAssist service and Dell SupportAssist Remediation service to prevent these programs from launching at Windows startup (I'm now using Dell Update v4.x and Macrium Reflect Free v8.x instead) and no longer see this high CPU usage by the Dell Data Vault (DDV) Collector service after boot-up, so it's not an issue for me now.

Win 10 v21H2 Task Manager Processes Dell Data Vault Services After Boot-up 09 May 2022.png

However, I'm still curious if the disabling the SupportAssist options at Settings | Privacy | I Authorize Dell to Collect My Service Tag and System Usage Details Mentioned Above and/or Settings | System Repair | System Repair Is Turned On would have any effect on the CPU usage by these DDV services (i.e., assuming SupportAssist and Dell SupportAssist Remediation were starting on my Inspiron laptop at boot-up).

According to Dell employee DELL-Nathalia M's 13-May-2021 post in How to Remove Dell Data Vault? DDV is part of SupportAssist and files in C:\Program Files\Dell\DellDataVault can only be removed if SupportAssist is uninstalled.  I'd like to know what SupportAssist functions would be affected if I disabled the DDV services as you suggested, and if there are any other utilities like My Dell, Dell Update, etc. that use these DDV services.
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64-bit Win 10 Pro v21H2 build 19044.1645 * Firefox v100.0.0 * Microsoft Defender v4.18.2203.5-1.1.19200.5 * Malwarebytes Premium v4.5.9.198-1.0.1676 * Dell SupportAssist v3.10.4.18 * Dell Update v4.5.0 (Windows Universal app) * Inspiron 5583/5584 BIOS v1.18.0 * Macrium Reflect Free v8.0.6635
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

7520

If you recognize strange behavior, you can always reactivate these services and see if this helps.

What made me move to turn the Data Vault off is, that it wants access to my personal documents, music, videos and this is really not necessary for any Support Assist, to keep my machine alive. 

2 Bronze
2 Bronze
3484

NeverLeft_0-1664161063115.png

I encountered an abnormal high CPU usage, and I often got stuck. Do you solve this problem.

 

3456


@Never Left wrote:

I encountered an abnormal high CPU usage, and I often got stuck. Do you solve this problem.


Hi Never Left:

No, nothing has really changed since my last post <above> on 09-May-2022, except that my SupportAssist has updated from v3.10.4.18 to v3.11.4.29.

Rather than waste more time trying to find a solution I simply went into my Windows Services (Start | Windows Administrative Tools | Services and disabled the Dell SupportAssist and Dell TechHub services so that Dell SupportAssist can't launch at boot-up. I didn't bother disabling all the Dell Data Vault (DDV) services, so if I open Task Manager I can see that they still load into memory at boot-up, but as long as Dell SupportAssist isn't running in the background in real-time these DDV services consume very little CPU.

Win 10 Pro v21H2 Services All Dell Serivces Three SA Services Disabled 26 Sep 2022.png

Win 10 Pro v21H2 Task Manager Dell Data Vault DDV Low CPU Used with SupportAssist Disabed 26 Sep 2022.png

Note that Dell TechHub is a new service that was introduced with the SupportAssist v3.11.4.29 update in June 2022 - see Dell employee jbilinski's 28-Jun-2022 comment in Admiral1989's SupportAssist - Installation Failed Message that "Dell TechHub replaces Dell Hardware Scan service and is needed to run the Hardware Scan panel" in SupportAssist v3.11.4.29. Also note that the image above of my Dell services shows that I have also disabled the Dell SupportAssist Remediation service to prevent this emergency recovery program (also known as Dell SupportAssist OS Recovery / System Repair) from launching at boot-up.

To replace the functionality of these disabled Dell programs I now use:

  • Dell Update for Windows Universal v4.x to check for available updates for Dell software and drivers,
  • ePSA (enhanced Pre-boot System Assessment) that I can run from my BIOS if I need to run Dell hardware diagnostics (my Windows 10 OS also has its own built-in hardware diagnostics at Settings | Update & Security | Troubleshoot | Additional Troubleshooters), and
  • Macrium Reflect Free imaging software to create a rescue media (a bootable UBS thumb drive) and the occasional full disk image I store on an external backup drive I can use for emergency recovery.

At some point I will eventually uninstall both Dell SupportAssist (which should also remove the DDV) and Dell SupportAssist Remediation, but for now I can easily re-enable SupportAssist by changing the Start Type of the Dell SupportAssist and Dell TechHub services from Disabled back to Automatic (Delayed Start) and either re-start the services manually or re-boot my system, if I ever wish do to so.

If you don't want to disable or uninstall SupportAssist I would try my suggestion <above> and see if disabling the Privacy setting at Options (gear icon) Settings | Privacy | I Authorize Dell to Collect my Service Tag and System Usage Details Mentioned Above decreases the amount of CPU consumed by Dell Data Vault. If this setting is disabled and SupportAssist is not constantly collecting telemetry data from your system throughout the day and sending that data back to Dell for analysis I am guessing that this should decrease the amount of CPU consumed by Dell Data Vault, just based on what little I know about the purpose of this feature.

Dell SupportAssist v3_10_4 Settings Privacy Data Collection 18 May 2022.png

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Also note that a new SupportAssist v3.12.1.180 is staring to roll out to a small number of users - see my 12-Sep-2022 post in The Escaper's SupportAssist Get Drivers & Downloads Not Working.  Many users have reported problems either installing or running SupportAssist v3.11.4.29 but we won't know what bugs have been fixed until SupportAssist v3.12.1.180 is pushed out to more users and the v3.12.1.180 release notes are eventually posted at https://www.dell.com/support/home/en-ca/product-support/product/dell-supportassist-pcs-tablets/docs.
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64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.1 * Microsoft Defender v4.18.2207.7-1.1.19600.3 * Malwarebytes Premium v4.5.14.210-1.0.1767 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Dell SupportAssist Remediation v5.5.4.16189 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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