SupportAssist for PCs

Last reply by 05-16-2022 Unsolved
Start a Discussion

SA (SupportAssist) FAQ

If you get stuck with SA or need any help, let our users know here in the forum. There are just a few steps to consider prior posting.

  1. Check the manuals SA for PCs 
  2. SA uninstall/reinstall
  3. Watch our webinars (
  4. Post your device type in subject line together with the main concern (e.g. XPS 15 9575, SA stops working)
  5. Describe as detailed as possible the issue you're facing

Changing the startup type for Dell SupportAssist Remediation Service from Automatic (Delayed start) to Manual seems to fix several issues.
* Press Windows key + R
* Type services.msc [press Enter or click OK]
* Find and open Dell SupportAssist Remediation
* Change Startup type: to Manual
* Click Apple- OK
* Restart the PC when done

SA incorrectly picked up by Defender as malware

MyDell not updating. Update the My Dell Fusion Service.

OS Recovery Tools fail to install via SA

SA, System Repair cannot be unchecked

SA, memory change error

Solutions for common SA installation issues

Restore your system using Dell SA OS Recovery

SupportAssist instructional videos

Frequently Asked Questions PDF

SA Manuals

SupportAssist for Business PCs with Windows OS Administrator Guide Rev. A03

SupportAssist Enterprise User's Guide 2.0 is no longer available. Use the SupportAssist Enterprise User's Guide 4.0.

SupportAssist OS Recovery Support Matrix

Not working after upgrade to Windows 10?

SupportAssist for PCs and tablets

SupportAssist (formerly Dell System Detect): Overview and Common Questions

SupportAssist/My Dell Frequently Asked Questions
* Downloading SupportAssist/My Dell
* How to Run PC Checkup Diagnostics
* Creating Your System Recovery Image
* Uninstalling or Troubleshooting My Dell (Dell Support Center)
* Checkup Options

SupportAssist Library

SupportAssist is unable to connect to the Internet


Microsoft ended support for Windows 7 on January 14, 2020

Replies (0)
Top Contributor
Latest Solutions