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SA (SupportAssist) FAQ
All, the newest version of SA does not support RDP.
If you get stuck with SA or need any help, let our users know here in the forum. There are just a few steps to consider prior posting.
- Check the manuals SA for PCs
- SA uninstall/reinstall
- Watch our webinars (dell.com/webinars)
- Post your device type in subject line together with the main concern (e.g. XPS 15 9575, SA stops working)
- Describe as detailed as possible the issue you're facing
Changing the startup type for Dell SupportAssist Remediation Service from Automatic (Delayed start) to Manual seems to fix several issues.
* Press Windows key + R
* Type services.msc [press Enter or click OK]
* Find and open Dell SupportAssist Remediation
* Change Startup type: to Manual
* Click Apple- OK
* Restart the PC when done
SA fails to install, workaround
| Uninstall any previous builds of SupportAssist using the MS Install Uninstall Tool and restart the system. | ||||
| 2. | .NET Runtime 6.0.9 is a pre-requisite for SA v3.12.x to install successfully. It needs to be installed before installing SA using MSI and MSP files | |||
| ► | Link to .NET Runtime Installer (Version 6.0.9). | |||
| If your PC is already on .NET runtime 6.0.10 or higher version, then uninstall .NET runtime 6.0.10 (or higher version) first and install .NET runtime 6.0.9 using the above link. | ||||
| 3. | Install SupportAssist using MSI and MSP files (Links below): | |||
| ► | MSI: https://dl.dell.com/serviceability/catalog/SupportAssistx64-3.12.3.5.msi | |||
| ► | MSP: https://dl.dell.com/serviceability/catalog/SupportAssistx64-3.12.3.5.msp | |||
SA incorrectly picked up by Defender as malware
MyDell not updating. Update the My Dell Fusion Service.
OS Recovery Tools fail to install via SA
SA, System Repair cannot be unchecked
Solutions for common SA installation issues
Restore your system using Dell SA OS Recovery
SupportAssist instructional videos
Frequently Asked Questions PDF
SupportAssist for Business PCs with Windows OS Administrator Guide Rev. A03
SupportAssist Enterprise User's Guide 2.0 is no longer available. Use the SupportAssist Enterprise User's Guide 4.0.
SupportAssist OS Recovery Support Matrix
Not working after upgrade to Windows 10?
SupportAssist for PCs and tablets
SupportAssist (formerly Dell System Detect): Overview and Common Questions
SupportAssist/My Dell Frequently Asked Questions
* Downloading SupportAssist/My Dell
* How to Run PC Checkup Diagnostics
* Creating Your System Recovery Image
* Uninstalling or Troubleshooting My Dell (Dell Support Center)
* Checkup Options
If still under warranty, click the Get Help Now chat icon on the right to start a live chat session. If already out of warranty, click here.
Find your Service Tag
DELL-FAQ
#IWork4Dell