SupportAssist for PCs

Last reply by 05-24-2022 Unsolved
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2 Bronze
2 Bronze

Supportassist trying to push the wrong Nvidia driver

I have an Alienware M17 R4 with an Nvidia GeForce RTX 3070 but the Supportassist is trying to push driver for  "GTX 1650/1660Ti and RTX 2060/2070 Max-Q/2080 Max-Q Graphics Driver"  

 

Replies (4)
2 Bronze
2 Bronze

exact same problem happening to me have they ever fixed it for you?

Nope, I still haven’t gotten a reply from support.  

Community Manager
Community Manager

SA (SupportAssist) is functioning correctly. It is reporting drivers as shown on the m17 R4 drivers page =

Capture.JPG

The fault is that Dell uploaded the incorrect driver (GTX 1650, 1660Ti, and RTX 2060, 2070 Max-Q, 2080 Max-Q) to the m17 R4 drivers page.


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4 Ruthenium

@DELL-Chris M  I somewhat disagree with you. But the main issue is the incorrect description on SupportSite. First driver which OP is getting doesn't have RTX 3070 in it's description . 

While nVIDIA is known to release a single driver which will work with most of his graphic cards making the driver file unnecessarily large. Dell has actually posted separate drivers for RTX and GTX series

The driver OP should be getting is listed below as per your support site, 

 

XPS_Man_0-1653430006304.png

 

 


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