Unsolved
5 Posts
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648
Supportassist trying to push the wrong Nvidia driver
I have an Alienware M17 R4 with an Nvidia GeForce RTX 3070 but the Supportassist is trying to push driver for "GTX 1650/1660Ti and RTX 2060/2070 Max-Q/2080 Max-Q Graphics Driver"
Devin76
1 Message
0
March 22nd, 2022 05:00
exact same problem happening to me have they ever fixed it for you?
Ram-Man618
5 Posts
0
March 22nd, 2022 06:00
Nope, I still haven’t gotten a reply from support.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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May 19th, 2022 09:00
SA (SupportAssist) is functioning correctly. It is reporting drivers as shown on the m17 R4 drivers page =
The fault is that Dell uploaded the incorrect driver (GTX 1650, 1660Ti, and RTX 2060, 2070 Max-Q, 2080 Max-Q) to the m17 R4 drivers page.
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
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May 24th, 2022 15:00
@DELL-Chris M I somewhat disagree with you. But the main issue is the incorrect description on SupportSite. First driver which OP is getting doesn't have RTX 3070 in it's description .
While nVIDIA is known to release a single driver which will work with most of his graphic cards making the driver file unnecessarily large. Dell has actually posted separate drivers for RTX and GTX series
The driver OP should be getting is listed below as per your support site,