We have a random issue with idrac7 (R620s) where the idrac becomes almost totally unresponsive but magically seems to fix itself within 24 hours.
Here is what we have observed:
Has anyone else seen this?
I dont have an SR open but have been in contact with Dell IPS.
Solved! Go to Solution.
I think my issue is fixed with idrac7 FW 1.37.35. There was a memory leak which was fixed. I ran "racadm racdump" and looked for memory usage deltas.
Nadogmoney,
Is the server currently up to date? Also, to clarify, you said that you were running local racadm commands, but also say you tried linux and windows to connect, was this remotely?
What is the racadm command you are trying to run?
Lastly, have you tried uninstalling Rac Tools and reinstalling.
Let me know what you find.
Chris H,
We are two revs back on production systems:
PowerEdge R620
Bios Version = 1.2.6
iDRAC Version = 1.23.23
USC Version = 1.0.8.42
Racadm commands were run locally on Windows and Linux. Remote racadm was not tried.
Any local racadm command gets "ERROR: Unable to perform requested operation"
We have not uninstalled rac tools and reinstalling. The issue has persisted from OMSA 7.1 to 7.2 so we may have covered this testing when running 7.2. Also, not being able to ssh and use the web gui point to the cause not being rac tools related.
It does look like you are behind on all 3 updates. WOuld you run these updates in order and then let me know if the issue persists.
BIOS - www.dell.com/.../poweredge-r620
iDrac - www.dell.com/.../poweredge-r620
USC - www.dell.com/.../poweredge-r620
Also, have you run this OMSA patch yet, it looks to address CLI issues? - www.dell.com/.../poweredge-r620
Let me know how it goes.
It is a random issue over hundreds of R620s so I will have no way of knowing if it is fixed unless I update all systems and wait for it to happen. We are not ready to update all the R620s yet.
I have a very similar problem with a R820. The symptoms are similar, but in my case there is no ping, and it doesn't fix itself... The iDRAC works for some time just after plugging in power cords, but after some time (it looks rather after some usage), it hangs, and the only way to get it working is unplugging both supplies for some seconds.
I think my issue is fixed with idrac7 FW 1.37.35. There was a memory leak which was fixed. I ran "racadm racdump" and looked for memory usage deltas.
what do you get when you run a local "racadm getsysinfo"?