Vostro

[JASForAnswers]

Is there a software issue preventing me from opening "My Dell"?  It's a circular issue when you press the only button on the page which says "EP_Exception Error_Button.  Has a resolution been completed?  Thanks

[ewongsmx]

@JASForAnswers 

It sounds like you are encountering a technical issue with the "My Dell" software. To resolve this issue, you can try the following steps:

1. Update the software: Make sure you are using the latest version of "My Dell" software. You can check for updates on the official website or through the software's built-in update feature.

2. Reinstall the software: Uninstall the current version of the software and then download and install the latest version.

3. Check for compatibility issues: Make sure your computer meets the minimum system requirements for the software. If it doesn't, you may need to upgrade your hardware.

4. Check for system errors: Run a full system scan using a reliable anti-virus or anti-malware software. Repair any detected issues.

5. Contact customer support: If none of the above steps solve the issue, you may need to reach out to Dell's customer support for further assistance.

If you have more details about the error message or specific steps you've taken, it may be helpful in resolving the issue.

[JASForAnswers]

@ewongsmx

I tried all of the suggestions - but it's a "no go", I appreciate your response, thank you.

I would contact Dell for support but the last day of my warranty the 2/6; I don't believe that I am covered any longer without paying for service.