I am a new customer and I ordered my first Dell laptop, Dell Vostro 7510.
If ordering with websites usually only takes me 30 minutes, when ordering Dell machines it takes me half a day to order because no complicated procedures. And on the evening of April 30, I was questioned by a call from Dell like a criminal while I had already been deducted from my bank account?
My change of address with my bank has nothing to do with my purchase from Dell and what right does he have to question my personal information, while that afternoon the banker RBC Canada confirmed that I have successfully updated the information in the banking system. And I confirm this is my home address, not a company, don't know why my order is showing business.
After waiting for shipping for 2 weeks (I'm a student and don't have a device to study and it affects my studies a lot), in a happy mood, I received a device with a broken touch pad, the cable is broken, not all is it suddenly turned off while turning on the machine. It took me 2 days with dozens of calls to customer care and they said it took 3 days for a technician to come and fix it?
But next week I have a test and I can't wait any longer. I want a refund, return the machine 100% of the amount I bought, including tax. This is an extremely tiring experience, so much so that the waiting music of Dell's hotline haunts me to this day. I spend too much time and mind, suppressing unnecessary negative emotions because of a laptop? I will never buy a Dell laptop again! Please refund me as I can't wait any longer.