Unsolved
1 Rookie
•
24 Posts
0
503
February 6th, 2023 06:00
Windows 11 3rd time resetting my Vostro - It looks like windows didn't load correctly
Vostro 5402
Can someone help me check the new dump files?
Hey,
I am using Windows 11 22H2 (OS BUILD: 22621.1194) on Dell Vostro 5402
I just reset my pc the 3rd time for this specific reason. I keep getting the same error:
It looks like windows didn't load correctly.
I tried all the solutions on the internet. Likewise, I keep receiving the same error.
After I run the commands:
chkdsk C: /f /r /x & sfc /scannow & DISM /Online /Cleanup-Image /CheckHealth & DISM /Online /Cleanup-Image /ScanHealth & DISM /Online /Cleanup-Image /RestoreHealth
I receive 0 errors:
Windows Resource Protection did not find any integrity violations.
No component store corruption was detected.The operation was completed successfully.
My windows keep crashing after using it for long hours (16 hours on average) or while keeping my pc on overnight.
This is my dump files:
https://1drv.ms/u/s!AhB8mTrEkdjsugpAjy8EpxeY-7PG
Many people experience the same issue as me, but they get no answer/fix for it:
No Events found!
JOcean
9 Legend
9 Legend
•
12.6K Posts
0
February 6th, 2023 06:00
First of all run diagnostics, F12 at boot, to confirm no hardware issues are present. Next I would reseat the RAM as that can cause strange crash issues. If you see nothing at that point download and run Memtest86 found here. That will create a bootable Memtest86 flash drive which you run at boot up using F12. If you see even 1 fail that is a bad memory indication. As a last resort you could also download the media creation tool for Windows 11 here and clean install Windows.
DELL-Cares
Moderator
Moderator
•
26.8K Posts
0
February 6th, 2023 07:00
Hi,
I request you to drop us a message privately and I will assist you further.
-Dylon
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 07:00
The error was before installing the memory (you can check the forums). I installed the memory hoping it will fix the issue but I am still experiencing the same issue. Please don't blame the memory.
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 10:00
I contacted Microsoft team. They told me the issue is with Qualcomm wifi driver they can see that from my dmp files.
i clean reset my windows using bootable drive for at least 3 times.
>> Qualcomm Atheros Wireless LAN device driver that is causing the crashes.
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 10:00
I run memtest86 No errors were found.
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 11:00
Here is my newly updated minidump files+ memtest86 results:
https://1drv.ms/u/s!AhB8mTrEkdjsklyvfA22cqXLaDTV?e=kEMoAI
Here is my memtest86 results (all passed):
https://imgur.com/a/CTJTQXA
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 11:00
This is dell response to my problem:
https://imgur.com/a/bXN6K5b
Dell team won't help me!
ChosenE
1 Rookie
1 Rookie
•
24 Posts
0
February 6th, 2023 12:00
some agent banned my IP from accessing dell.com.
Very unprofessional. Check the last photo
https://imgur.com/a/bXN6K5b