Windows 8

[sotong]

After upgrading to Windows 8, this software (I have the latest version 5.30) no longer works.

I can no longer use fingerprint to log on to Windows. It is not showing in the log on screen.

Tried updating via the software but this is the latest version they have.

Does anyone has any fix, patch or update to make it work?

[Philip_Yip]

Try the update here

DigitalPersona Personal Fingerprint 5.2	6.2.1.309	32-bit 64-bit	This version is for in-OS upgrades to Windows 8 only, and DPPF 5.2 must be installed to use this update. Visit My Dell Downloads to get your original version if you have previously uninstalled your fingerprint reader software. If doing a clean installation of Windows 8, be sure to install your fingerprint sensor drivers from the Dell Drivers and Downloads website.
DigitalPersona Personal Fingerprint 6.X	6.2.1.309	32-bit 64-bit	This version is for in-OS upgrades to Windows 8 only, and DPPF 5.2 must be installed to use this update. Visit My Dell Downloads to get your original version if you have previously uninstalled your fingerprint reader software. If doing a clean installation of Windows 8, be sure to install your fingerprint sensor drivers from the Dell Drivers and Downloads website.

[sotong]

Thank you natakuc4.

The update has successfully fixed the problem. Now I can swipe my finger at the log on screen to sign in Windows 8.

Appreciate your assistance.

[bigd0g8]

I had to put a new drive in my dell and I don't have the software DigitalPersona Personal Fingerprint 5.2 to put back on do you know who has a copy of the software so I can use my fingerprint reader

[sotong]

Try this link: smartsource.dell.com/.../Welcome.aspx

You need to log in to Dell & register your computer using Internet Explorer. It will install a plug-in to scan your computer to check what softwares that came with your computer when you bought it. You can then download whatever that are shown on the results page.

I've tried it and the DigitalPersona software was one of them.

[Floxigen]

The scan said my service tag is not supported ... ( vostro 3450 )

[sotong]

Did you change the country at the top to correspond to the one you purchased the laptop? For example if you bought it in UK but you leave the country on top as United States, the service tag will be invalid.

If still unable, I suggest you contact Dell customer support on this.

[gald33]

I downloaded from there, but when the program is running I get an error that required files are missing.

(windows installation recommanded me to uninstall digitalpersona during its setup, so I can't use an update download)

[gald33]

had a little progress. when using internet explorer instead of firefox I could download.

after few tries I managed to nearly finish installation and I got error 1305, saying it might not have access to a certain file (this is the installation file).

[bigd0g8]

I did all of that but when it showed what I can download it don't show DigitalPersona software for me to download.

Can anybody send me a copy of it?????

My Dell Studio 1737 has a finger print reader on it but I don't know why it won't give me the download.