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Last reply by 12-21-2022 Solved
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2 Jasper
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XPS 8930, BIOS 1.1.26 fails

I just tried installing Dell's new BIOS for my 8930 (Windows 11). It fails every time.

I tried using the Dell Update app, which fails shortly after it says "installing" on the screen; and I also tried downloading the exe file from the Dell support website,  but when I start the exe, it immediately fails.

I have never had a problem installing any of the other BIOS updates. Is there a problem with this update? Is anyone else having the same issue? Can anyone offer any suggestions?

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2 Jasper
2 Jasper
4134

I was wrong in my last post. The USB method was successful. I thought it didn't work because the Dell System Information (in Dell update) incorrectly told me that the BIOS was 1.1.24. After I exited and restarted  Dell Update it reported the BIOS as 1.1.26. So the USB method was successful.

I agree that you are better off not installing a BIOS update through the Windows environment. The USB method accomplishes that, and does not use Windows at all.

For the others that had the same issue, please try the USB method of flashing the BIOS.

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Replies (60)
2 Jasper
2 Jasper
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If this helps anyone to solve my issue, this is the error message from Event Viewer:

Faulting application name: XPS8930_1.1.26.exe, version: 1.0.5.0, time stamp: 0x61136ba8
Faulting module name: XPS8930_1.1.26.exe, version: 1.0.5.0, time stamp: 0x61136ba8
Exception code: 0xc0000005
Fault offset: 0x0000000000098a50
Faulting process id: 0x0x1404
Faulting application start time: 0x0x1D8E715D339C678
Faulting application path: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER09037635M\1\XPS8930_1.1.26.exe
Faulting module path: C:\ProgramData\Dell\UpdateService\Downloads\FOLDER09037635M\1\XPS8930_1.1.26.exe
Report Id: 68776faa-6cb7-42df-91fb-5bfd0b9f6e06
Faulting package full name:
Faulting package-relative application ID:

2 Bronze
2 Bronze
4221

FWIW I was able to install this update OK via the Dell Update app......

8 Platinum
4205

What BIOS version is your XPS-8930 running now?

It's better to install them all (meaning any missing ones), in order. Click "Other Available Versions" to see them.

Download this file.
Go to File Properties and un-block it
Run it.
It will write the firmware to the computer's UEFI Environment work-space.
Reboot.
Firmware should install on next startup.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=cytj5&oscode=wt64a&productco...

Finally, if the computer is working properly, there is no reason to update the BIOS (especially if out-of-warranty).


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2 Jasper
2 Jasper
4174

I am trying to upgrade from 1.1.24 (which I believe is the previous version). I have already tried installing the XPS8930_1.1.26.exe file that you linked in the previous post. When I start that exe file (run as administrator) it immediately exits back to the Windows 11 desktop.

As I said in my original post, the Dell Update programs fails while installing, and as I stated above, the XPS8930_1.1.26.exe file also fails.

Not sure what is going on. Previous BIOS updates have installed without any issues.

2 Jasper
2 Jasper
4147

I just tried installing the new BIOS using the USB method, and that fails too. It looked like the whole process was executing normally, however when it was done, my BIOS remained at 1.1.24.

This is the USB method that I tried:

Flash using USB method 

I also verified the checksum on the XPS8930_1.1.26.exe file, and it was correct.

I recently installed Windows 11. Is there possibly some new security setting that protects the BIOS from being changed (that I have to shut off)?

I would appreciate any suggestions on how to solve this problem!

4137

You would be better off not installing a BIOS update through the Windows environment 

I just completed the update from 1.1.24 to 1.1.26 with no problems  

2 Jasper
2 Jasper
4135

I was wrong in my last post. The USB method was successful. I thought it didn't work because the Dell System Information (in Dell update) incorrectly told me that the BIOS was 1.1.24. After I exited and restarted  Dell Update it reported the BIOS as 1.1.26. So the USB method was successful.

I agree that you are better off not installing a BIOS update through the Windows environment. The USB method accomplishes that, and does not use Windows at all.

For the others that had the same issue, please try the USB method of flashing the BIOS.

3 Silver
3628

I did it also the USB way and it updated to version 1.1.26, what i dont understand is that Dell SupportAssist want to install  the Bios update and it fails , why does Dell gives the possibility to update the Bios via Support Assist?   something is not correct but what ?

3627

i checked devicemanager and it tells me  in Windows 11  System firmware is still 1.1.24, how is this possible  while Bios tells me version 1.1.26 ??

 

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