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XPS 8950, PSU fan rattling

One of the fans in my PSU is making an awful rattling sound.  I feel like the PSU needs to be replaced, but I cannot seem to communicate this to the tech support rep.  He keeps telling me he's going to send me a new CPU fan.  What am I supposed to do with this?  He doesn't seem to understand what a power supply is. Does anyone know how I can communicate to Dell that I need a new power supply?

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3 Zinc
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Tell them to go ahead and send the tech out with the cpu fan. When the tech comes to replace it tell them what is going on and then the tech should be able to get the correct parts ordered.

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Replies (16)
10 Diamond
544

Always include exact PC model in your posts.

Guess you'll have to keep calling Support until you find somebody who understands that it's your PSU making noise.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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And spend another 30 minutes on the phone while they have me run diagnostics on parts that are not malfunctioning?

Is there no way to contact them via email?  I tried the chat system but that's just a bot serving up ready-made answers to questions that I don't have.

It's an XPS 8950, what else do you want to know?

10 Diamond
526

Tech Support has to ask those questions...

You could try @DellCares on Twitter, https://twitter.com/DellCares. And/or post something in the Customer Care forum.

They may still want you to contact Tech Support again, and go through those scripted questions again...

Ron

   Forum Member since 2004
   I'm not a Dell employee

3 Zinc
517

Tell them to go ahead and send the tech out with the cpu fan. When the tech comes to replace it tell them what is going on and then the tech should be able to get the correct parts ordered.

8 Platinum
510


@SlowSkier505 wrote:

One of the fans in my PSU is making an awful rattling sound. 


Be absolutely sure it is a fan inside the Power-Supply. Maybe temporarily run it without the side panel installed?

This issue seems to pop-up, every once-in-a-while ... as Dell switches manufacturers of the various Power-Supplies and wattages.

My Aurora-R6 was shipped with one of those bad ones (a Huntkey-made 850w unit). The fan inside had bad/cheap bearings and sounded like a Geiger-Counter when idling. A lot of us got them. Dell sent me a new one and I replaced it myself. I specifically requested and received a Delta-made 850w PS unit (dpn: N1WJD ). It's been fine ever since.

And as a side note, why they build a nice/powerful SMPS, and then think it is a good idea to put a cheap-fan inside it is unknown to me.


Registered Microsoft Partner and Apple Developer
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510


@SlowSkier505 wrote:

 

It's an XPS 8950, what else do you want to know?


They might have different sizes available, maybe some are modular, etc.

I think he was trying to help you determine the true specs of the one you need, so you can communicate that to Dell, and either get the proper one, or maybe a comparable one (with a different DPN) from a different manufacturer.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
2 Bronze
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479

I've tried every way I can to communicate my issue to them.  Phone, email, typing notes to the agent in the ticket.  Last night I got an email update that they were sending a tech to fix my issue.  Finally, I thought, but when I looked at the list of parts that are on order, yep, they're sending someone out to fix the CPU fan.  Totally bizarre.

And, yes it's definitely the PSU fan.  There are two fans in there, and it's the one on the left as you look at it from the front.  All the other fans work fine, and the troubleshooting steps that I went through to determine that are the first things I explained to the support rep. 

I think my mistake was saying the word "fan" because their checklist only has three fans on it, two case fans and a CPU fan, and they can't accept that there might be another fan that is not on their list that could possibly be the problem, so they just don't believe me when I tell them that I have a rattling fan, but it's not any of the three fans on their list.

I mean, frankly, I'd be happy to pay for a new PSU and install it myself if they would just send it to me.  I would just buy one off the shelf if I could.  I just can't seem to get anyone at Dell to understand that a power supply is a thing.

In the meantime this rattling is driving me slowly insane.  Thanks to everyone who tried to help.

479


@kras1 wrote:

Tell them to go ahead and send the tech out with the cpu fan. When the tech comes to replace it tell them what is going on and then the tech should be able to get the correct parts ordered.



Unfortunately, this seems to be what we are going to have to do.

10 Diamond
468

@SlowSkier505   - Hang on a nanosec. Something doesn't add up here....

You said you can see the troublesome fan by looking inside the case, so it probably isn't the PSU fan. The PSU fan is inside the PSU's metal "chassis box", #14 here, and wouldn't be directly visible when looking inside the case.

Sounds -to me- that this really is a bum CPU fan (#20 in that pic) after all...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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