XPS Desktops

Last reply by 09-29-2022 Solved
Start a Discussion
3 Argentum
935

XPS 8950, continuous audio dropouts

In week three of ownership of an XPS 8950 (i7, 32GB, 3060i, 750w) and it's been a good experience. From the start, I noticed that the Tidal PC app would disconnect during music playback about every 3-5 minutes, and remain in a disconnected state. My audio pipeline is XPS 8950, Yamaha/Steinberg ASIO driver, USB out, USB in on Yamaha DAC/amp - home WiFi network. This combo of audio hardware/software/network, and their settings, worked perfectly with my previous laptop since joining Tidal last January.

At first, I faulted the Tidal PC app, as it actually disconnects, and throws an error "Chosen audio output has been disconnected". Nothing is disconnected as far as I can tell. I have been working with the Tidal tech team to diagnose this problem - no fixes yet.

But, over the past few weeks, I've tried other audio apps, such as FooBar 2000, Tidal Web App, and Tidal Android app (running on Win11) and while these apps don't "disconnect", there is a noticeable audio dropout of about 1-2 seconds on the same cadence - about every 3-5 minutes. Maybe these other apps "handle" the dropout better than the Tidal PC app?  They have a dropout, but then keep playing - the Tidal PC app remains disconnected.

This leads me to think that there's something happening with the XPS 8950 that is causing the audio disconnects/dropouts. So now I am looking into every setting that could cause a sleep or similar-type state in the XPS 8950 USB ports, interfaces, everywhere. A quick look into online posts, and I see a history of XPS 8950/XPS 8940 issues with audio, and people talking about the GPU drivers causing similar issues.

First, I am going to exhaust all possible settings that could lead to an idle or sleep state, causing the disconnect. After that, I am up to whatever you folks suggest. Maybe this has been resolved already?

I really need to be able to listen to audio for more than just a few minutes without dropouts. I've been able to do this for decades, on far less capable/expensive hardware. If I can't make this happen, I'll be returning this machine.

TIA for any help you can provide!

Solution (1)

Accepted Solutions
10 Diamond
756

@billyjk   - You'd only need the NVidia driver if you're using audio over HDMI/DP to speakers in the monitor, but don't uninstall it.

Have you looked for an updated Y/S driver?

What "junk" is running in the background?

You can try this: Go to Start>Run>services.msc and disable all "Dell" services and all "Killer" (Ethernet/WiFi) and xTend services too.  You don't need any Killer/xTend stuff running and IMO Killer internet works better without any of those Killer/xTend services.  Also go to Startup tab in Task Manager and disable Killer entries there too.

Ron

   Forum Member since 2004
   I'm not a Dell employee

View solution in original post

Replies (22)
3 Argentum
509

Been running audio and watching Task Manager to see if anything is occurring with services at the time of each disconnect.  Turns out, there is.  It's WavesSysSvc.

I disabled this service as a StartUp service yesterday, but somehow it has restarted itself, and appears to be at the "scene of the crime" each time.

Next, I'll try to uninstall all of the Waves Maxx stuff.

3 Argentum
501

All Waves stuff is gone, and I've tried many, many tweaks that I've found online.  Still, the disconnects continue, every 3-5 minutes.  All USB ports have been set to not go to sleep, hibernation is turned off, even have tried different USB ports on the back of my 8950.  I have also tried different config settings in the Yamaha/Steinberg USB driver.  Frustrating.

One Dell owner using the same USB audio driver turned off his Turbo Boost and disabled the C-State control.  I can't find either of those settings, maybe a different model?

I'll keep digging...

2 Bronze
2 Bronze
496

It is not your machine ...it is Tidal 

https://www.google.com/search?q=Tidal+PC+app+drop

 

8 Platinum
496

Cool setup. My Aurora-R6 audio setup is fairly basic (but Foobar2000 and SACD ripping is fine).

But I've got my Aurora-R1 connected via HDMI to my Onkyo-AVR in Home-Theater. I use it for Kodi and Windows-gaming.

https://www.dell.com/community/Rockstars-Central/Optiplex-7010-MT-Windows-Media-Player/m-p/8125222/h...

I see Tidal in Plex. I can get to Plex from my browser, but I really only run it from my Apple-TV. Seems fine. Isn't it just a music streaming service?. Are you connected via a real ethernet-cable? Can you limit testing to only local files?

We were talking about it over here:

https://www.dell.com/community/XPS-Desktops/XPS-8950-quot-hiccups-quot-with-audio-and-video/td-p/816...

I suggest you start with Latency-Mon.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
10 Diamond
493

@billyjk  - Did you try disabling Hybrid Sleep, USB Selective Suspend and PCI-Express Link State Management, all on the Advanced setting screen for your active power plan?

Did you try disabling Waves on the Startup tab in Task Manager, in addition to disabling the service in services.msc?

 

Ron

   Forum Member since 2004
   I'm not a Dell employee

487

@DellSantaCru

Thanks!  I am well aware of the pausing issue in Tidal.  The PC app is kinda not-so-great, on a number of fronts.  I thought this was the issue at first,

But, it turns out that while Tidal completely borks on the apparent USB interrupt I am experiencing, there seems to actually be an interrupt, as it affects other audio apps I use, like Foobar.  The difference being, that Foobar doesn't completely stop when it gets an apparent interrupt, it keeps going, so the user experience is a 1-2 sec dropout.  The Tidal PC app just completely stops and throws an error.  Interestingly, the Tidal Web App does play through, after the dropout - with no error being thrown.

So, the bottom line as of now is that my machine - hardware or software - is causing some sort of interrupt on the USB port.

485

@Tesla1856 

Tidal is just a streaming service.  I am connected to the internet via the same wifi that has worked perfectly for the past 9 months prior to getting the 8950.

If I play local FLACs via FooBar, it doesn't completely stop, but it does drop-out for 1-2 seconds - just enough to ruin the musical experience.  It seems that the Tidal PC app is the only app I've seen so far that completely disconnects and throws an error.

I'll check out your link.  Thanks!

Ultimately, I believe there's some kind of interrupt that's occurring on the 8950, causing either a drop out or a full disconnect.

485


@billyjk wrote:

there seems to actually be an interrupt, as it affects other audio apps I use, like Foobar.  The difference being, that Foobar doesn't completely stop when it gets an apparent interrupt, it keeps going, so the user experience is a 1-2 sec dropout. 

So, the bottom line as of now is that my machine - hardware or software - is causing some sort of interrupt on the USB port.


Yeah, I suggest you stick to Foobar2000 (and local files) as the test. I'm guessing some 6-channel FLACs might push it the hardest. Anyway, after that works ... probably no reason why Tidal (or other streamers) won't start working better.

I did just try Tidal (via Plex app on Apple-TV). It worked fine, but appears to be subscription based so it would only let me listen to like 30 seconds of each track or album. 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
3 Argentum
483

@RoHe 

Yes! To all!

Waves has been completely uninstalled.  Realtek was uninstalled in total, but on restart, the machine looks for an audio driver and installs one Realtek driver and the NVIDIA audio driver gets installed as well.

I think I will start with Latency Mon as @Tesla1856 suggested.  I think there's something happening on the hardware/software platform.

Interesting that there is nothing I can find on this exact topic.  The Yamaha/Steinberg driver has a checkered reputation, and I think there might be something happening between that driver and the 8950.

Latest Solutions
Top Contributor