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February 2nd, 2023 15:00
Dell 9500 and Dell U4021QW
XPS 15 9500
Hi and good day,
My current setup is Dell XPS 9500 (i7-10750H/64GB/2TB) and Dell U3219Q.
I would like to upgrade my monitor to Dell U4021QW as the 5K + 21:9 resolution is something useful to me.
However, I have read that the refresh rate will unfortunately be only 30hz instead of 60hz due to the limitation of Dell 9500's hardware.
Can I check if there's any possible solutions to overcome the slower refresh rate (other than upgrading my Dell 9500 to 9510/9520)?
Thank you so much!
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DELL-Jesse L
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June 5th, 2023 04:00
xps95u,
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.