XPS

Last reply by 09-30-2022 Unsolved
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2 Bronze
2 Bronze
102

Dell Migrate option not available on new XPS 15 laptop

XPS 15 9520

I juat bought a new XPS 15 laptop, and paid for Dell Migrate.  However from day 1, it has not been an option in SupportAssist like it should.  I have called tech support 3 times and no fix yet.  Has anyone had this issue?  I cannot migrate any data as of yet from my old laptop.

Replies (3)
8 Krypton
96

It is a separate program Dell Data Assistant not part of Dell Support Assist.  See this--

 Dell Migrate | Dell USA

90

  • Yes it is separate but it is a button that is supposed to show up under Support Assist.  Mine does not.
3 Zinc
77

I'd honestly ask for a refund and then manually migrate the data. You'd probably get better results doing it manually than through Dell migrate.

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