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630
June 27th, 2022 13:00
Dell Mobile Connect not working after upgrade to Windows 11
I have an XPS 13 - 9310. The Dell mobile connect application was working under Windows 10 and stopped working after I updated to Windows 11. I have checked the Microsoft store to ensure that I have the latest version on my XPS and the Apple app store to ensure I have the newest app on my iPhone. I downloaded a Dell driver for mobile connect as well.
The message that I get from my iPhone
I was hoping that someone could help me with the issue. I appreciate any help you can provide.
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DELL-Cares
Moderator
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June 28th, 2022 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
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June 28th, 2022 14:00
https://www.dell.com/support/kbdoc/en-us/000199082/dell-mobile-connect-and-alienware-mobile-connect-end-of-service-announcement
Software being discontinued, so I think they are no longer providing updates for it to work newer Operating systems. Switch to Microsoft's my phone.