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June 27th, 2022 13:00

Dell Mobile Connect not working after upgrade to Windows 11

I have an XPS 13 - 9310. The Dell mobile connect application was working under Windows 10 and stopped working after I updated to Windows 11. I have checked the Microsoft store to ensure that I have the latest version on my XPS and the Apple app store to ensure I have the newest app on my iPhone. I downloaded a Dell driver for mobile connect as well.

 

The message that I get from my iPhone

willckho_0-1656360510663.png

I was hoping that someone could help me with the issue. I appreciate any help you can provide.

Moderator

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27K Posts

June 28th, 2022 07:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

5 Practitioner

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2.4K Posts

June 28th, 2022 14:00

https://www.dell.com/support/kbdoc/en-us/000199082/dell-mobile-connect-and-alienware-mobile-connect-end-of-service-announcement

 

 

Software being discontinued, so I think they are no longer providing updates for it to work newer Operating systems. Switch to Microsoft's my phone. 

 

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