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Dell XPS 17 9710 turn off screen
Hello everyone, I have a question about some problems with Dell XPS 9710, Windows 11 Home. When I work in photoshop (I mostly work in that program) sometimes the screen is turning off, not completely like 80% (some pictures I still can see on screen) next 90 and 100% black. I think it's because I press some keyboard shortcuts but I'm not sure, this keyboard is new for me I mostly work on a full keyboard.
To turn on the screen I need to close the laptop and open it again and all work well, what this can be?
DELL-Cares
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May 26th, 2022 22:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Jesse L
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June 3rd, 2022 06:00
sergkra,
Following up to see if you contacted the Adobe Support team about the issue?
ejn63
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June 3rd, 2022 06:00
Are you wearing any sort of magnetic jewelry when this happens (ring, bracelet, etc.)?
sergkra
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June 5th, 2022 04:00
No, I think problem with Win 11 or scree or...
DELL-Cares
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June 5th, 2022 20:00
Hi,
We haven’t heard from you. You could get back to us with an update when you’re ready, and one of our experts will assist you further.
sergkra
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June 6th, 2022 01:00
For now, all the same, I changed the mouse, maybe it's with a mouse problem
DELL-Jesse L
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June 24th, 2022 10:00
sergkra,
Did changing the mouse resolve the issue?