UNSOLVED
Fan test on each boot
I have an XPS 13 7390. The fan failed late 2021 with the "zipping" noise, so I replaced it with an OEM fan that I got from https://www.blackcatpc.co.uk/collections/dell-laptop-fans
The new fan works great but ever since fitting, the laptop insists on running a check before booting to Windows.
Does anyone know how to prevent this please?
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Posted August 16th, 2022 08:00
Anyone know of another supplier I can get the correct part from?
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Posted August 16th, 2022 09:00
When Dell doesn't have a part, the first place to check should be https://www.parts-people.com/
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Posted August 19th, 2022 07:00
Which 7390 do you have -- the clamshell or the 2-in-1?
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Posted August 19th, 2022 07:00
Thanks but unfortunately I'm based in the UK
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Posted August 22nd, 2022 01:00
Hi, it's the clamshell model
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Posted August 22nd, 2022 13:00
I'm confident I have the right model fan. The one I have looks like this:
I believe the one for the 7390 2-in-1 looks like this:
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Posted August 22nd, 2022 13:00
This is so frustrating. The fan works perfectly. My problem is that the pre-boot software is insisting it has failed. Also, surely there's a way to buy a fan directly from Dell in the UK?
ejn63
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31685 Posts
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Posted August 16th, 2022 08:00
If the issue did not arise with the original fan, it sounds like the replacement is not the correct part -- contact your seller for information.
Also note that there are two models (the XPS 7390 clamshell and 7390 2-in-1), though having the same model number, are very different inside and use different fans. Be sure they supplied the correct part for whichever model you have.