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March 5th, 2023 10:00

HXPS 9710 BSOD Internal Video Memory + Audiolags with Dockingstation

XPS 17 9710

XPS 17 9710

Hello, I have two problems that I am racking my brains over at the moment. I am Using a XPS 17 9710 i7 32GB RTX3060. The RAM I Upgraded by myself, to the crucial 2x16GB 3200mhz. When I am Using Premiere Pro its crashing when im scrolling through the timeline of a large project. I always get the BSOD with the error message VIDEO_MEMORY_MANAGEMENT_INTERNAL. I updated all the drivers multiple times and dont have any problems with other programs. Also I Swapped the Ram at one point because I thought it might was the problem.

Another Problem is that I always get Audiolag with YouTube and other Webplayers. Its not permanently from the start of a video, its building over time. At first its fine and after a few Minutes there are rough glitching sounds but the video feed is fine. But the audio is getting delayed by the length of the glitch. So with more glitches the Videos are getting more and more out of synch. I am Using the WD19TBS Dockingstation and a external Monitor over Displayport. The Speakers are plugged into the AUX from the Monitor. The Same Problem with using Bluetooth Headphones.

 

 

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June 22nd, 2023 02:00

Bademeister96,

To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.

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