3 Posts
0
2893
Missing preinstalled software
I thought all the preinstalled software would come back with a factory reset, but no.
Is this right?
3 Posts
0
2893
I thought all the preinstalled software would come back with a factory reset, but no.
Is this right?
Top
DELL-Cares
Moderator
Moderator
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25K Posts
0
May 14th, 2020 05:00
Hi There,
Thank you for contacting us, we see that you have lost everything after reset, and here is details about what Reset can do https://dell.to/3dJwxob
Reset will ideally wipe out everything and would require all of the software and programs to be reinstalled again.
Also, we see this unit has a basic warranty and software installation is not supported, you may contact our paid support for help in getting everything restored back. ^PM
pierce007
3 Posts
0
May 14th, 2020 03:00
Not here... No Dell update, no McAfee, no Mobil connect, Power manager....
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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May 14th, 2020 03:00
Welcome to the Dell Community @pierce007
Yes all Dell software will install.
Any purchased software installed at the factory may not???
Like Office, Adobe, Cyberlink etc.
Best regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
0
May 14th, 2020 04:00
@pierce007
Then go to your driver page and install what is needed.
Regards,
U2
Adrienne11223
1 Message
0
August 5th, 2020 05:00
I purchased MS Office Home and Student 2019 and it is not in the digital locker also no MS activation code. Is the only way to get reinstall through Dell?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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August 5th, 2020 09:00
I purchased MS Office Home and Student 2019 and it is not in the digital locker also no MS activation code.
=================
Then there is a hidden license-file on your laptop.
Just run the MS Office / Office-365 App . It will see the file and Activate your Office-2019 license. IIRC, it has to be linked to your Microsoft account, and will be from now-on.
MushroomPlanett
2 Posts
0
May 8th, 2022 13:00
hi. I have the same problem. I do have a warranty. When my friend helped me reinstall my operating system, he chose the wrong reset and instead of factory reset he chose reset and update and I lost my factory image. I did make a usb off my support page and he reinstalled windows 11 and it works fine but is missing all the preinstalled software. I can't even remember all of the programs that were preinstalled but I know mydell, mobile connect, mcafee, supportassistant, etc are a few of the apps that were preinstalled but now aren't. There were quite a few more. I wish to have all of these back or even my original factory image would be even better. Can you please tell me how I can find the preinstalled apps that were on my xps 15 9510 or a factory image put back on? When I try to get mydell and other dell apps from microsoft store, the get button is blank and for some reason I can't download or any dell apps otherwise everything works fine. Thanks
thistlillo
37 Posts
0
November 30th, 2022 02:00
I think all the people who answered missed the point of the question.
The OP asked why the preinstalled software (My Dell, Dell this, Dell that) is missing in a clean installation. It is obvious that non-Dell software needs to be installed after a re-installation. But why is the Dell software missing?
Chino de Oro
5 Practitioner
5 Practitioner
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4.6K Posts
0
November 30th, 2022 04:00
Similar like Windows reinstallation options, when you perform a retore to factory settings using Dell apps, you must select to keep apps and/or data.