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Last reply by 10-09-2022 Unsolved
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3532

Windows 22H2 XPS 15 7590

Hello, I have been trying to update my laptop to the 22H2 updated released by Microsoft, but after restar my PC this get stuck, and I have to force the shutdown twice to do the rollback of the update. the problem seems to be related to this XPS model as you can see in this discussion in the Microsoft's community other users are having the same issue with this XPS model.
Windows 11 22H2 getting stuck - Microsoft Community


Replies (20)
5 Rhenium
1851

If an upgrade fails, it will normally do a rollback on its own.  And this is a specific process and has to unwind everything it just did.

If you want to know what might be happening, you can download the utility below, and run it then copy and paste the results of the report it creates in its folder.  This alone may not give enough info so other files may be required.

setupdiag.exe

SetupDiag - Windows Deployment | Microsoft Learn

 

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720, AW3423DW
System fully Win 11 compliant
9 Rhodium
1849

I have a fully compatible desktop and 22H2 kept failing.  Even failed the "repair/in place upgrade" using an ISO.

I did the following and was successful in upgrading to 22H2.

1. Run Disk Clean up/Cleanup System Files

2. Download a new 22H2 ISO

3.  Perform "repair" in place upgrade

Repair In place upgrade tutorial from eleven forums:

Repair Install Windows 11 with an In-place Upgrade Tutorial | Windows 11 Forum (elevenforum.com)



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro, 22H2, SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit
.

Dell S2719DGF Monitor

1839

Here is the report:


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = CAST-XPS
Manufacturer = Dell Inc.
Model = XPS 15 7590
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220705000000.000000+000
BiosVendor = 1.18.0
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628
TargetOSBuildString = 10.0.22621.382 (ni_release_svc_prod1.220804-1759)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 8/23/2022 10:08:03 AM
UpgradeEndTime = 8/23/2022 11:16:02 AM
UpgradeElapsedTime = 01:07:59
CV = iAjJSvcCaE+CqBrs
ReportId = A7EC7FC5-F6FC-4096-81C4-2815AC97858A


Error: SetupDiag reports rollback failure found.
Last Phase = Safe OS
Last Operation = Close log files
Error = 0xC1900101-0x30017
LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Safe OS
Phase Started: 8/23/2022 11:15:41 AM
Phase Ended: 8/23/2022 11:16:01 AM
Phase Time Delta: 00:00:20
Completed Successfully? True


Last Setup Operation:
Operation Name: Close log files
Operation Started: 8/23/2022 11:16:01 AM
Operation Ended: 8/23/2022 11:16:01 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? True


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = CAST-XPS
Manufacturer = Dell Inc.
Model = XPS 15 7590
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220705000000.000000+000
BiosVendor = 1.18.0
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628
TargetOSBuildString = 10.0.22621.521 (ni_release_svc_prod1.220908-2241)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 9/21/2022 6:49:46 PM
UpgradeEndTime = 9/21/2022 7:47:51 PM
UpgradeElapsedTime = 00:58:05
CV = P8rdovW+4U+yv50z
ReportId = 153D27A4-BB23-45BE-BA14-D678F889E69C


Error: SetupDiag reports rollback failure found.
Last Phase = Safe OS
Last Operation = Close log files
Error = 0xC1900101-0x30017
LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Safe OS
Phase Started: 9/21/2022 7:47:31 PM
Phase Ended: 9/21/2022 7:47:51 PM
Phase Time Delta: 00:00:20
Completed Successfully? True


Last Setup Operation:
Operation Name: Close log files
Operation Started: 9/21/2022 7:47:51 PM
Operation Ended: 9/21/2022 7:47:51 PM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? True

 

1838

The report just shows it was having a situation with a booting situation.  If you want, I would like to see the setupact.log from the same folder.  It is a fairly large file and may give more info.  If you could make it available on your OneDrive or some other hosting site and give us a link.

If you decide to do a direct upgrade, as suggested, it may work but I would like to have the file in case it could help others.

I have noticed some folks with that system are having problems booting if the Memory Integrity option is enabled in Windows.  So, it may even be involved in your situation also.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720, AW3423DW
System fully Win 11 compliant
1836

3 Zinc
1810

Honestly no need to rush the update... 21H2 is still supported well into next year. You can give it some more time to 'bake' and then come back to it.

1807

That setupact.log is the one from the Rollback process.  You should have one that is much larger.  If it is not in the folder created, look in the C:\$Windows.~BT\Sources\Panther folder or even the Windows\Panther folder but check the dates to make sure it came from the upgrade attempt.

This log does not give any info, I can find, concerning the original problem.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720, AW3423DW
System fully Win 11 compliant
1808

I'm subscribed to the insider program to always test the latest features... and you will see me in other betas programs, because I like it... the 22H2 is available to the public already... so is time enough to work on my laptop... 

1804

both files from the Panther folder...
setuperror.log
setupact (2).log

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