XPS

Last reply by 05-16-2022 Solved
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2 Bronze
2 Bronze

XPS 13 7390 - Base System Device Driver

Upgraded my XPS 13 7390 to Windows 11 today.

Device manager shows a "Base System Device" error, unnamed device and no driver available.

PCI ID's are:

PCI\VEN_8086&DEV_1911&SUBSYS_09621028&REV_00

PCI\VEN_8086&DEV_1911&SUBSYS_09621028

PCI\VEN_8086&DEV_1911&CC_088000

PCI\VEN_8086&DEV_1911&CC_0880

Any ideas at all please?

Thank you in advance for any assistance that you can give.

Replies (4)
2 Bronze
2 Bronze

Hi Jay

No, I don't.

I actually have solved the issue with help from HP.

I downloaded this Intel Utility and the problem was instantly fixed.

https://www.intel.com/content/www/us/en/support/articles/000006383/software/chipset-software.html

Community Accepted Solution

Do you get an annoying connect dis-connect alert?

 

Thank you for the suggestion.

I tried, but no success. Still have the exclamation mark in Device Manager.

7 Thorium

See if reinstalling the Intel RST driver fixes the issue.  Under "Drivers, Intel IRST")

https://www.dell.com/support/home/en-us/product-support/product/xps-13-7390-laptop/drivers

 

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