6 Posts
0
6124
XPS 13 7390 - Base System Device Driver
Upgraded my XPS 13 7390 to Windows 11 today.
Device manager shows a "Base System Device" error, unnamed device and no driver available.
PCI ID's are:
PCI\VEN_8086&DEV_1911&SUBSYS_09621028&REV_00
PCI\VEN_8086&DEV_1911&SUBSYS_09621028
PCI\VEN_8086&DEV_1911&CC_088000
PCI\VEN_8086&DEV_1911&CC_0880
Any ideas at all please?
Thank you in advance for any assistance that you can give.
mrcusa
6 Posts
1
May 16th, 2022 04:00
Hi Jay
No, I don't.
I actually have solved the issue with help from HP.
I downloaded this Intel Utility and the problem was instantly fixed.
https://www.intel.com/content/www/us/en/support/articles/000006383/software/chipset-software.html
ejn63
10 Elder
10 Elder
•
23.1K Posts
0
May 13th, 2022 10:00
See if reinstalling the Intel RST driver fixes the issue. Under "Drivers, Intel IRST")
https://www.dell.com/support/home/en-us/product-support/product/xps-13-7390-laptop/drivers
mrcusa
6 Posts
0
May 13th, 2022 10:00
Thank you for the suggestion.
I tried, but no success. Still have the exclamation mark in Device Manager.
Jayistartingtohatedell
2 Posts
0
May 15th, 2022 14:00
Do you get an annoying connect dis-connect alert?
leifi76
1 Message
0
January 9th, 2023 12:00
Installing the linked software resolved the issue for me too. Thanks for sharing the solution