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jirmon

updated

3 years ago

J

jirmon

2 Posts

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2638

May 3rd, 2021 04:00

XPS 13 9365 touch screen going crazy + crazy mouse pointer

There is a problem with the touch screen on laptop (Windows 10), the mouse pointer is going crazy.
The video link of this issue
 
Sometimes it is for few days without any problem. And sometimes this issue come up after few minutes after restart windows.
 
There is a possibility to stop the issue just with turning off the touch screen of the laptop in Windows 10 - Device manager (or click on Windows + X button and choose Device manager). Go to: 1) Device manager 2) HID devices 3) HID touch screen 4) (right click and choose) Disable device Just, this procedure does not correct this problem with screen display.
Does anyone have an idea how to fix this problem? I hope, not just to replace the touch screen
 

 

  Thank you so much