16 Posts
0
18544
XPS 13 9365 won't turn on - Black Screen but keyboard lights up
Hello,
Today my XPS 13 9365 froze, after turning it off, it won't turn on. I see that keyboard lights up to 3 sec and that`s all. I see that when I try to turn it on, the keyboard lights up for 3 seconds and that's it.
Does anyone have any idea what could have happened and how can this be fixed?
SQx
16 Posts
0
December 19th, 2020 21:00
Greetings,
FYI: I got a thermal sensor, like in my case the problem is in the audio chipset (ALC3271), since when the power button is pressed, the audio chipset temperature rises to 57 degrees.
It looks like the audio chipset is a disease in Dell XPS 13 9365.
P.S. Not long ago I decided to switch to another brand (at the moment, I'm totally satisfied), I don't want to take any more risks with Dell.
Thanks.
Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.
SQx
16 Posts
0
August 18th, 2020 03:00
freeze* (stop responding)
ejn63
10 Elder
10 Elder
•
23.1K Posts
0
August 18th, 2020 04:00
Unplug the system, disconnect all external devices, remove the base cover and disconnect the battery from the system board. Hold the power button for 30 sec.
See if the system will then power up. If it will, reconnect the battery. If that halts powerup, the battery is bad.
Power up again, holding the D key. Can you see the screen tests run?
SQx
16 Posts
0
August 18th, 2020 16:00
The battery isn`t bad, I checked it.
When I push the D key, I see the screen tests run.
ejn63
10 Elder
10 Elder
•
23.1K Posts
0
August 18th, 2020 17:00
That's good news that the screen is OK - but bad news, since the mainboard is not.
The i7 boards are these:
https://www.parts-people.com/index.php?action=search&search=XPS+9365+motherboard
Boards with i5 CPUs are likely slightly lower in cost.
shunido
3 Posts
0
August 22nd, 2022 10:00
hello
mine is still dead… no button D or hard restet helped
I must change the motherboard?