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January 29th, 2023 00:00
XPS 15 9510 Blocks Suddenly
XPS 15 9510
Hello,
My brand new Dell XPS 15 9510 blocks suddenly and frequently. When it happens, nothing works anymore and my only solution is to keep the on/off button pressed for few seconds to turn the laptop off.
I don't know if it is a hardware of software problem. Could anyone help on this please?
Thanks,
Rafa
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JOcean
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January 29th, 2023 04:00
A system that locks up could be any number of problems such as RAM, CPU, even MB. Run diagnostics, F12 at boot, and watch for any hardware errors. Also reseat the RAM and if the problem persists call Dell tech support or click on Get help now if the system is new and under warranty.