XPS 15 9510, oversaturated color issues

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The solutions provided did not work, can't uninstall video drivers as they are automatically re-installed when I restart. Add to that, there is a faint black haze around the borders of the screen a few millimeters from the border. I don't understand how the same issues users have complained about persist through the last 4 generations of XPS 15 models. As of now I'm glad I still have my 9570 because I am pretty close to returning this defective unit.

Hi Mo S, was this issue ever resolved?  I have just purchased an XPS 15 9510 with the OLED display and have the exact same issue. Color managed applications like photoshop are fine, but any basic windows software such as file explorer, homescreen, lock screen, outlook or photos are way over saturated, especially reds.  I understand this is due to the fact that windows does not take any notice of color profiles, so more of a windows issue than a Dell issue. But, I was hoping I could utilize Dell Premier Color to reduce the color space of the wide gamut display when doing basic windows stuff. However, Premier Color has next to no effect when switching profiles. I will be very disappointed if I have to return this laptop because I cannot find a workaround for this terrible oversaturation.

I purchased an X-Rite i1 Display Pro to use with the Dell PremierColor software, hoping this might improve things.  Unfortunately, when I try to run the Calibration Wizard in the PremierColor software I get an error message saying the calibration device I am using is not supported. I am guessing the problem is that it is no longer possible to buy the i1 Display Pro from X-Rite, they now sell it through Calibrite. It is the exact same device but is now called ColorChecker Display Pro. Sounds like a PremierColor software update is needed.

I calibrated the display directly using the Calibrite software and colors look great in the color managed apps like photoshop, but still totally oversaturated for non managed apps like file explorer folder icons, photos, wallpapers, Office apps etc.  I would therefore still like to use Dell PremierColor to clamp down the color Gamut to sRGB for these non color managed apps. But, as the OP says, Premier Color seems to make no difference to the Gamut.

I will need to contact technical support when I have a few hours to spare to figure out why Dell PremierColor is not doing what it is advertised to do. Very frustrating.

I still have over saturated colors in non-color managed apps on my XPS 15 9510 OLED. Dell PremierColor is not limiting the color gamut of the display to sRGB as it is advertised to do. I have been working with Dell Technical support and tried several potential remedies from engineering which boils down to mainly uninstalling and re-installing drivers and the PremierColor software. Still no resolution.  Will keep this thread updated.

Were you ever able to figure this out? I have tried several methods and nothing has worked for me. 

The last response I received from Dell engineering is that Dell PremierColor is working as intended, i.e. it will only change color profiles for color managed apps.  I find this hard to believe, as color managed apps such as photoshop will use the ICC profile to correctly display colors, these apps do not need PremierColor at all.  It is only the non-color managed apps (which is most Windows, Microsoft and most available (non-Adobe) video editors) that need the ability to limit the gamut of the display to sRGB for example.  When I read the PremierColor documentation it definitely implies that it will limit the display gamut for non color managed apps.  I have asked for this latest response to be reviewed again and am waiting for the response. Most wide gamut monitors these days come with color gamut emulation capabilities to address these issues, so it only makes sense that laptops with wide gamut displays also include this capability and Dell PremierColor is positioned by Dell as being able to do this. It is no good selling a "Creator Edition" laptop that cannot be used with 90% of the software that creators use because there is no way to correctly view colors on the built in display.

The XPS engineering team could not replicate the issue in the lab. They have requested to collect your systems for further analysis. You will be provided with a replacement of the same specifications. Please let us know if you are ok in doing this capture/exchange by clicking our DELL-Cares username and sending us a private message. Please reference this thread in your private message to us.

I have the same problem. Brand-new XPS 17 9710.  The reds and oranges are ridiculously over-saturated. How can you ship something that is this

Exactly the same issue her , new xps 9510 OLED , oversaturated. tried eveyrthing so far from installing clean win 11 , updating drivers. cannot roll back to using older version of premiercolor either.

Premiercolor does absolutely nothing apart from it changes the to warmer colour on the blue light filter setting.

Same here. Just received mine. My $800 Dell looked better than this.

I' currently having the same issue 9510 and colours are ridiculously oversaturated, I hope a fix is coming soon

Same issue with my new XPS 9710 (i7, WIN11, RTX3060, UHD+)
My workaround: I created 2 Profiles in the Intel Graphics Command Center. One for "Non Color managed Apps" with low saturation (38) and some other changes and the default one for "Color Managed Apps" (Lightroom & Co.) - but the constant switching is annoying. Dell, please fix this !!

As reported earlier, I am having this same issue with my new XPS 15 9510, where Dell PremierColor is not changing the display gamut resulting in oversaturated colors on non-color managed apps. Here is my update after a few rounds with support and assistance from the Dell community moderators. Engineering came back and said that PremierColor was only designed to work with color managed apps. I responded that this made no sense, as color managed apps do not need the support of PremierColor to display properly, it's only the non-color managed apps that need it. I was then told that Dell engineering would like to get my laptop back so that they can reproduce and investigate the issue. 

I have now received a new replacement XPS 15 (which of course has the same issue) and will be returning my laptop to them after I have figured out how to permanently delete all my content. Hopefully this will then be investigated further. Since all OLED XPS 15s seem to have this issue with Dell PremierColor not working, I am not sure why they did not just pull one from production themselves to investigate, but that is above my pay grade. 

In the interim, I am using the following workaround. I have set up a new setting in the Intel Graphics command software with reduced saturation and slightly tweaked tint, using a test photo to get as close as possible by eye to sRGB color gamut. I have then generated a new display color profile with my X-Rite for this reduced saturation setting. I use this reduced sat setting and color profile for non-color managed apps. When doing color critical work in photoshop, I use the default Intel settings and a corresponding calibrated display profile. This is messy as it required two settings to be changed in two different menus each time I want to switch. The reduced sat setting is also not as color accurate, but way better than the oversaturated colors of course.

If only Dell PremierColor worked as advertised, life with this laptop would be sweet, I love everything else about it. I did out of interest look at a Macbook Pro to see how Apple deal with wide gamut displays and non color managed apps. They have a simple setting in the setting menu where you can flip between sRGB, Adobe RGB, P3 etc. And it works! Dell, please don't make me switch to a Mac!

One final note, the moderators on this thread have been very helpful in getting the attention of engineering and keeping me updated, so thanks are due to them. Fingers crossed we get a fix.

Unfortunately it is now the new year and the problem persists. The reality is the Dell techs have no idea what we are talking about because they aren't in the creative field so we really are just on our own. The marketing team did their job, sold us a half-baked product and once again the corporate made out with our money only to repeat this issue in the following iteration. The silver lining is that although the colors look like hot garbage when using the laptop for non-creative application endeavors i.e. watching videos, browsing online etc, at least in color managed Adobe apps where you can turn on GPU rendering for colors, the colors seem to display accurately. I really don't want to be forced into a Mac but after working next to someone who has the new Macbook and doesn't have to deal with these issues regularly, I did consider it.