XPS

Last reply by 11-30-2022 Unsolved
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1 Amber
1 Amber
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XPS 15 9520 external monitor problem

XPS 15 9520

Hello there! I've got a fresh new laptop from my company, and it can't detect external monitors. I tried to resolve this problem with my company service desk, but we were helpless.
We tried different drivers, went into bios and device manager etc. Nothing works. All monitors and adapters we tested worked fine on other laptops.

Mine has windows 11 os.

Replies (6)
2 Bronze
2 Bronze
669

Unfortunately, it sounds like you may have a hardware issue with your new laptop. Have you tried contacting the manufacturer directly? They may be able to help you troubleshoot the issue or replace the defective unit.

2 Bronze
2 Bronze
543

Any updates on this issue?  I just got the same laptop and it will not show anything on my Dell U3415W.

539


@rkcarmon wrote:

Any updates on this issue?  I just got the same laptop and it will not show anything on my Dell U3415W.


Is it connected with a simple-cable (natively) or are you using an adapter, hub, or conversion-cable of some kind?


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533


@rkcarmon wrote:

I just got the same laptop and it will not show anything on my Dell U3415W.


I just confirmed it.

Works fine here on my XPS-15 (9520 with Nvidia)  to Dell UltraSharp u2410. Used a simple HDMI cable with this adapter-box.

Did you try pressing F8 to see display options ?

Do you need to switch Inputs on the monitor itself?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
2 Bronze
2 Bronze
389

Exactly the same here with my XPS 15 9520, cannot find a solution, my old XPS 13 worked perfectly with a USB C to C cable, but this new 15 is having none of it !!

Trying to connect to a Dell U2520D.

2 Bronze
2 Bronze
251

Update, bought a USB C to HDMI cable and all is well

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