Unsolved
5 Posts
0
6288
XPS 15 9570, (A7) Me FW Downgrade - Request MeSpilock failed and no audio output device installed
Hi,
Since the BIOS update to 1.16.2, my XPS has problems starting up.
After the Dell logo, the message "(A7) Me FW Downgrade - Request MeSpilock Failed" appears for 1-2 minutes and then he started normally. After logging in, the message "No audio output device installed" appears.
I have already searched for solutions, but nothing helps.
- Downgrading the BIOS
- Update the BIOS to 1.16.2
- Intel chipset and Intel Management Engine components are updated
For the audio problem I tried to install the Realtek driver again. To do this, the current one need to be uninstalled and reboot. After the restart the new driver can be installed.
After the restart and before installing the Realtek driver, the audio output is working again and Realtek is not shown in Device Manager. After a few minutes, however, Realtek reappears in Device Manager and the audio output no longer works.
I hope someone can help me, thank you very much.
Strohhut
5 Posts
2
June 14th, 2020 13:00
I was able to fix the Audio with this Video: https://www.youtube.com/watch?v=VQmRY4jxtoo
frunk
1 Message
1
November 14th, 2020 20:00
Thanks for linking the video that helped you, it fixed my audio as well. But have you fixed the original BIOS error issue or have you been living with it?
Strohhut
5 Posts
0
November 15th, 2020 14:00
No I couldn´t find a solution for the BIOS.
y1a1
6 Posts
0
November 28th, 2020 12:00
This video was right on point. This solve problem on xps 15 9570. Unlike other solution with device uninstall and reinstall driver, the step with update driver, browse my computer, Let me pick compatible HW, fixed the issue which Dell Support was setup to send MB replacement for. This issue is caused by software upgrades and must be more publicized .
I have not check for (A7) Me FW Downgrade - Request MeSpiLock failed issue yet
Thanks
DELL-Cares
Moderator
Moderator
•
25K Posts
0
November 29th, 2020 11:00
Hi,
You are receiving this message as we haven't heard from you in the past few hours. Do write to us when you’re available so that we can continue working toward a resolution.
DELL-Cares
Moderator
Moderator
•
25K Posts
0
November 30th, 2020 08:00
Hi
Unfortunately, we haven't received a response from your end
We'll be archiving the case from our end.
Feel free to drop a message at your convenience to reopen the case.
We'll be glad to assist you.
-Supriya
y1a1
6 Posts
0
December 1st, 2020 11:00
DELL-Cares
Moderator
Moderator
•
25K Posts
0
December 1st, 2020 11:00
Hello,
By default on the computer, secure boot should be on. Have you made any changes to the BIOS and require the secure boot to be off?
Strohhut
5 Posts
0
December 1st, 2020 23:00
Hallo,
no i didn´t changed the BIOS, I just updated the BIOS with the Dell Update.
I found it as a solution for my Problem to switch Secure Boot to be off, and after a restart to be on again, but it didn´t worked.
DELL-Cares
Moderator
Moderator
•
25K Posts
0
December 3rd, 2020 11:00
Hi
Unfortunately, we haven't received a response from your end
We'll be archiving the case from our end.
Feel free to drop a message at your convenience to reopen the case.
We'll be glad to assist you.
-Supriya
Rod-N
12 Posts
1
January 21st, 2021 18:00
hi there, I having exactly the same problem since I replaced my motherboard. on first boot it downgraded my bios, second boot windows came up and support assist downloaded and installed the latest BIOS update every boot I get the A7 ME FW Downgrade Request ME Spilock failed error
service tag
I have tried everything
Thanks in advance
Rod-N
12 Posts
1
January 23rd, 2021 13:00
well still the A7 error on bootup
reverted all the way back to bios version XPS_9570_01_10_01 then one at a time back to 17 and still a problem
is there a easy way to reset the NVRAM without having to dismantle this thing again for the 4th time
I'm throwing darts at the wall now... tried all the things mentioned on here.
Rod-N
12 Posts
0
February 1st, 2021 11:00
finally
after the bunch of stuff i tried previously
reinstalled Intel-Rapid-Storage-Technology-Driver-and-Management_V7C22_WIN_17.8.0.1065_A05.exe
restart
hold power button down for 60 seconds, you will know its cleared the cmos if it tells you you need to reset date and time
anyway only took 3 weeks for me to finally fix it.... still waiting on a call back from Dell......................................................
Strohhut
5 Posts
0
February 2nd, 2021 11:00
DELL-Cares
Moderator
Moderator
•
25K Posts
0
February 10th, 2021 21:00
To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message.