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Last reply by 05-16-2022 Unsolved
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2 Bronze
2 Bronze
‎03-06-2022 07:04 PM

XPS 15 Black Screen with cursor after login. Windows 10

My dell xps 15 9570 (Windows 10) will boot to the login screen fine but the moment I login though, it goes to a black screen. The cursor still works and so does ctrl+alt+del. I've run the pre-boot diagnostics check and nothing was wrong.

1 person had this problem.
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Replies (3)
Moderator
Moderator
In response to edmus
‎05-16-2022 11:34 AM

edmus,

Following up to see if you had a chance to reset the operating system on the computer as per the Dell Agents request in the private messages>



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2 Bronze
2 Bronze
In response to edmus
‎05-08-2022 10:25 PM

I had to replace my hard drive and motherboard.

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2 Bronze
2 Bronze
‎05-08-2022 01:46 PM

I have the same problem. Is there a solution?

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