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Last reply by 06-24-2022 Unsolved
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XPS 15 Hinge Issues (widespread?)

I've seen several posts about this issue but would like to know just how widespread it is.

I have 2 XPS 15 laptops (a 9560 and a 9570) both have an issue with the left screen hinge. The 9560 got so bad that the screen can't be opened anymore and the laptop ha. and it bent the bottom cover. The 9570 is headed in that direction but not that bad. I have a colleague with a 9560 that had the exact same problem. My business has used exclusively Dell equipment up to this point and while we have never had a problem with any of our desktop workstations or monitors, the XPS 15 laptops that have given me countless headaches.

Anybody else have this problem? How did Dell address it? and has the problem been addressed in a newer version of the laptop?

Really love the specs of the XPS 15 and the display quality but not inclined to ever get another at this point

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14324

Hello, I confirm the same issue on my Precision 5510 model bought in 2016.
The left hinge is broken from normal use. I noticed that the connection between the left hinge (next to the power input) and the body has cracked. I managed to find and order a new hinge set on ebay but I cannot the small part that connects the left hinge to the case. 

If anyone at Dell is listening and can provide assistance replacing this little part would be great.

xps 15 small screw hinge connected to body.PNG

 

 

14207

I'm having the same problem with my XPS 15 9560, bought Jan. 2018. I was able to take off the back cover and literally shake out the broken pieces of this part, which were also getting in the way of the hinge moving when opening the screen, and that seems to have helped some. 

But now the strain is directly on the bottom cover and it's moving way more when opening/closing the screen. Has anyone tried to get this part replaced? I saw on another thread that someone had to get an entirely new bottom chassis and switch over all components, which is time consuming and expensive. 

Hoping not to see this problem popping up in the 2020 XPS models, as I'd buy from this line again only if the hinges don't <Profanity removed> out after 2.5 years. 

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13766

Same here with my XPS 15 9560.

Hinge is broken somewhere and now the bottom cover lifts up every time I open / close the lid.

For a "premium", expensive laptop, that's not great. 

14099

Hey! I’ve been searching everywhere for someone with the same issue. Did you manage to find a solution? Or could you point me to the other thread? Cause I wouldn’t mind switching the bottom chassis if it contains that part.

Thanks in advance for your help

6846

I haven't had this problem, but my screen has "come loose" slightly...to the point where it has give and moves without any hold or resistance (when I pick up the laptop to walk to a conference room for example). Thanks for the insight here everyone.

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6542

Same for me, I had this problem with an XPS 9550 bought off eBay (it was probably already ~3 years when I bought it)

The issue highlighted in the image in Catalin M's post happened me too, and I ended up buying a new chassis & switch all components over.

DELL.png

Spoiler: the keyboard is fixed by around 30 screws if I remember correctly, which serves as a great test of patience ... XD

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4686

Hi everyone, searched the internet to see if anyone had come across a solution to the left hinge breaking off. I see this an ongoing issue for Dell XPS 15's (9570). Has anyone been successful in finding a solution? This is such a terrible issue for a gorgeous laptop.

6090

Hi @quadpixels, did the replacement chassis come with a new hinge or were you able to put the old hinge on?

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