XPS 15 Hinge Issues (widespread?)

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I'm having the same problem with my XPS 15 9560, bought Jan. 2018. I was able to take off the back cover and literally shake out the broken pieces of this part, which were also getting in the way of the hinge moving when opening the screen, and that seems to have helped some. 

But now the strain is directly on the bottom cover and it's moving way more when opening/closing the screen. Has anyone tried to get this part replaced? I saw on another thread that someone had to get an entirely new bottom chassis and switch over all components, which is time consuming and expensive. 

Hoping not to see this problem popping up in the 2020 XPS models, as I'd buy from this line again only if the hinges don't  out after 2.5 years. 

Hey! I’ve been searching everywhere for someone with the same issue. Did you manage to find a solution? Or could you point me to the other thread? Cause I wouldn’t mind switching the bottom chassis if it contains that part.

Thanks in advance for your help

I haven't had this problem, but my screen has "come loose" slightly...to the point where it has give and moves without any hold or resistance (when I pick up the laptop to walk to a conference room for example). Thanks for the insight here everyone.

Same for me, I had this problem with an XPS 9550 bought off eBay (it was probably already ~3 years when I bought it)

The issue highlighted in the image in Catalin M's post happened me too, and I ended up buying a new chassis & switch all components over.

Spoiler: the keyboard is fixed by around 30 screws if I remember correctly, which serves as a great test of patience ... XD

Hi everyone, searched the internet to see if anyone had come across a solution to the left hinge breaking off. I see this an ongoing issue for Dell XPS 15's (9570). Has anyone been successful in finding a solution? This is such a terrible issue for a gorgeous laptop.

Hi @quadpixels, did the replacement chassis come with a new hinge or were you able to put the old hinge on?

Hello,

The hinge is part of the display assembly, so I was using the old one.

If by "hinge" you are referring to the circled part in Captain M's pic, then yes it's part of the chassis, and comes with the chassis (actually it cannot be easily removed from the chassis.)

I just noticed mine is doing the same. I was trying to see what I could do to fix it and what causing the issue. There are two main spots where the hinge has failed. One the small metal (less than 1mm) that holds the product in place (hinge) and two there looks to be adhesive at the bottom of the hinge that keeps it secured to the bottom half of the case. The >1mm piece of metal wasn't going to hinge in place the force required to affix it is massive so I believe the main culprit is the adhesive. Over time this will eventually fail, however this seems to be way to short at >2 years (for me)

Hi,

I know this is a somewhat older topic but I am having similar issues as another user regarding the hinge on my XPS 15 9570. It has gotten to the point where the plastic bit that holds the screw in has broken and a bit of the screw broke off and remains inside of it.

Hi all,

Same here! Been very careful with the laptop always but nonetheless the hinge has broken loose. The back cover is bulging now when I open the laptop. This looks like it will worsen 'til the point that I am unable to open the laptop at all.

Laptop is three years old! So @Anonymous, please be lenient and provide a solution for this design issue.

I have my XPS for 2.5 years and have the same hinges issue. It start over the last weekend. At the power button side, bottom cover distended from the palm rest cover. I had the extended warranty coverage till February 2020. Wish Dell can resolve this for us.

What is this so called piece ?

Is there anyway to buy it without buying a whole backpanel ?

Having the same issue now on my XPS 15 9560. It looks like the only thing still holding the screen to the rest of the laptop is the single screw on the bottom cover, which keeps flexing every time I try to open or close the lid