XPS 17 9700 - Motherboard or RTX 2060 not working anymore?

I have almost exactly the same problem with my XP17 9700.

After around a week of use the machine started BSOD whenever the Nvidia card was addressed (Diagnostics/Games). Eventually Windows was disabling the 2060 in device manager so I no longer had access to it.

Talked to DellSupport and tried many combinations of software and driver without any positive result.

Eventually they agreed to replace the motherboard within 2 days, they failed as there were no parts available.

Requested a replacement and again they have failed, claiming for many days to be looking for the configuration (when they have the Service Tag!) and getting approval to make order.

Looking at what steps to take next...

Finally,

Not long after posting replacement is approved and ordered!

I'm having a more difficult time,

Dell Support have concluded to go with a system replacement as well, however they created three dispatches... all of them got cancelled soon after. Latest reason was due to "late approval". 

I'm so very frustrated the service right now, I've been dealing support since August 9th. May be time to opt for a refund if this does not get resolved/approved/ordered today.

This is a real concern for me, my 9500 is due to ship next week. I would return it while you still have the chance until they fix these issues. It's not okay, Apple gets in huge hot water and and so should Dell.

They were able to fix it for me over the phone. The tech had me reboot and press the F12 key while booting up, this allowed me to run a Quick Test. It said it didn't find any problems, but once I rebooted again and pressed F2 to go to the BIOS, I was able to see the NVIDIA card listed under the dGPU Video Controller. From there I was able to reinstall the drivers and now it works as expected.

Hopefully your system stays stable...

Mine would reappear only if i should shutdown the laptop.

Though, even if the graphic drivers were updated, the graphic card would generally fail after running applications or games. Thus, i would had to repeat the process of shutting down the laptop.

I got my replacement Friday (took about 25 business days to get it). So far everything is good with it.

i had am xps 15. it had a hardware issue they didnt have the part for.....

returned it to costco.....

Got a XPS 17 around same time. now its doing what yours is doing....

 I dont have the time to mess around with dell, of they dont offer a refund i am using charge back on my card and throwing in the dumpters, 5000$ spent on two laptops, and they cant even last a MONTH!!!!

Hi Everyone,

I've encountered this exact problem too, I've tried troubleshooting this myself and eventually found this thread.

I've called the Dell support and after quite a while on the phone the support managed to fix this problem.

The solution:

Turn off your laptop (I have an XPS 17 9700).

Hold the powerbutton for 30 seconds (The guy on the telephone said this was some kind of safe reset from Dell)

After these simple steps my 2060 maxQ got recognized again in the device manager.

After this I've updated the geforece drivers in the geforce experience application.

I hope this message will help some of u guys aswell.

Kind regards, Danny Huigen

I had this issue back in August and it resolved when I updated the GPU firmware and system BIOS. I haven't experienced the same problem since. There has since been another Nvidia driver update or two which I've been keeping on top of. I can't guarantee this has fixed the issue indefinitely - it could crash tonight for all I know, and I still launch games with baited breath - but it seems to have at least fixed it temporarily. Does your GPU keep uninstalling and reinstalling every day? What software tests are tech support even doing on your system at this point?

Thanks @Danny Huigen ! I had the exact same issue. Suddenly the Intel HD driver was giving me weird errors such as 0xc000007b when loading igd9dxva64.dll for HyperV Client and I noticed that I wasn’t getting acceleration/good framerates in games anymore. When I looked in Device Manager, only Intel UHD showed up under the graphics adapters when, normally, there is also an entry for NVIDIA. It was as if the NVIDIA card was not plugged into the system anymore—the NVIDIA installers, etc., would give me an error about not having the card in my system.

When I followed the instructions of holding down the power button for 30 seconds, that made the card appear to Windows again and I have graphics acceleration again.

Thanks!

i had my motherboard replaced and the computer worked for 6 weeks. now its happening again. why does this computer so bad?

I just got my first issue two days ago and the description everyone are experiencing is identical to mine, same screenshot sent to Dell. Dell Support just contacted me to let me know that they created a dispatch and will order the parts for the technicians. This becomes really more than annoying to experience such quality issues for a premium product like this. Just got in September and i already had to change the integrated display and now this...

Still waiting to see the ticket in my dell support dashboard

R

Just updating my situation. Dell have dispatched a new XPS 17 9700 and I returned my defective one back in September.

I have not had issues with the new replacement yet.