XPS

Last reply by 10-04-2022 Unsolved
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XPS 17 9720 Zoom Use

Hi -

 

I use Zoom to get together with musical groups. When people are speaking, I can hear them fine. But when two people at the same location start playing instruments (ukuleles)  and singing, the sound cuts out. I have a question to the instructors to see if they are using 2 microphones.

I never had this problem with my old HP PC, or currently on iPAD so I think it has something to do with the Dell set up. I've done all the trouble shooting tests on speakers and microphones on my PC. Can't figure out what is wrong.

Thanks!

 

Replies (6)
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@Crow Fan wrote:

Hi -

XPS-17 (9520) I use Zoom to get together with musical groups.

1. When people are speaking, I can hear them fine.

2. But when two people at the same location start playing instruments (ukuleles)  and singing, the sound cuts out.

3. I have a question to the instructors to see if they are using 2 microphones.

I never had this problem with my old HP PC, or currently on iPAD so I think it has something to do with the Dell set up.

 


1. So, this statement leads me to believe things are ok on your side.

2. Hmm. So, how it that different than #1 above? You think more data maybe?

3. Well, I think YOUR XPS has dual mics to record in stereo, but the Recording is just going-on on their end. You are just "playing back" what they record.

4. Well, if the iPad works better, does sound like maybe a network-speed problem? I'm guessing you are limited to using only WiFi on your XPS.

a. Are the iPad and XPS both connected to the same WiFi-5g Access Point?

b. Does SpeedTest.net show the same speed for both the iPad and your new XPS?

 


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128

Hi - thanks for your response. They really are not recording, they are singing and playing live. I am not sure how Zoom tech works.

My laptop is hooked up to the ethernet. I tried the speed test and they are the same for the laptop and iPAD. One thing I did have was the wifi on the same time as the laptop was hooked up to the ethernet. I don't know if that would be a problem.

Thanks!

124


@Crow Fan wrote:

1.  They really are not recording, they are singing and playing live. I am not sure how Zoom tech works.

2. My laptop is hooked up to the ethernet.

3. I tried the speed test and they are the same for the laptop and iPAD. 

4. One thing I did have was the wifi on the same time as the laptop was hooked up to the ethernet.. I don't know if that would be a problem.

 


1. Pretty sure it's recording them, and sending to you at the same time.

2. Good. That is usually better Latency and speed than WiFi.

3. Good

4. That should be fine. However, you might want to also try the laptop's WiFi just in case there is something weird wrong with your wired-ethernet connection, drivers, or the CAT-6 cable.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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You might also want to test with WiFi off and Ethernet only to ensure only the Ethernet connection is being used.

2 Bronze
2 Bronze
106

Thanks, I'll try those suggestions.

94

Let us know what results from it.

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