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February 8th, 2023 08:00
XPS 17
XPS 17 9700
Hi,
my XPS 17 9700 stoped charging on the left side usb ... right side works. After 06 february 2023 DELL UPDATE...guys why ??? why dell has always have to release bad drivers.... and its called update.
after installing this Dell, Inc. - Firmware - 0.1.21.0 installed on 06 february
When will it be fixed...
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ejn63
10 Elder
10 Elder
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27.6K Posts
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February 8th, 2023 09:00
If it's a firmware issue, both ports would be affected. Power off -- will the suspect port charge the system with the power off?
If it will, then it could be a firmware issue, but the chances are slim.
If it won't, but the other port does, it's a faulty port issue.
TwistedAndy
1 Rookie
1 Rookie
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45 Posts
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February 8th, 2023 14:00
Dell has very buggy firmware. I have many problems with the WD19TB dock and the XPS 17 9720 laptop. Sometimes, the laptop refuses to initialize the USB hub embedded in the dock.
DELL-Cares
Moderator
Moderator
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26.8K Posts
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February 9th, 2023 00:00
Hi there,
I'm Alaina, one of the Supervisors at Dell Social Media Support.
This case is bought to my attention, and we are waiting to know if you were able to try the steps suggested and if they helped. We'll make sure to put in our best effort for you and have the issue resolved at the earliest.
Having said that, your resolution expert will be in touch with you to help you and will advise the next course of action, and I will also be constantly monitoring the case until closure.
Thanks for your time and patience.
Best regards,
Alaina