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Last reply by 10-23-2022 Unsolved
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2 Bronze
2398

XPS 9570 DRIVER_POWER_STATE_FAILURE BSoD

Since late June 27, I've been having random BSoD with the error DRIVER_POWER_STATE_FAILURE.

I used WinDLG to try to find the root cause.

Here is what I have from my latest BSoD.

 

Spoiler
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff801`12400000 PsLoadedModuleList = 0xfffff801`1302a2b0
Debug session time: Mon Jul 18 00:07:53.949 2022 (UTC - 4:00)
System Uptime: 1 days 1:09:05.612
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
...........
Loading User Symbols

Loading unloaded module list
...............................................
For analysis of this file, run !analyze -vnt!KeBugCheckEx:
fffff801`127f7dd0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffe687`51e5f720=000000000000009f
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffd602ceb20060, Physical Device Object of the stack
Arg3: ffffe68751e5f750, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd602fb833a40, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffd602`cc48e040
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_d622d16ed9c37077\nvlddmkm.sys, Win32 error 0n2

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4874

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5755

    Key  : Analysis.Init.CPU.mSec
    Value: 3218

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4326

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 104

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x9f

    Key  : Bugcheck.Code.KiBugCheckData
    Value: 0x9f

    Key  : Bugcheck.Code.Register
    Value: 0x9f

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  MEMORY.DMP

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffffd602ceb20060

BUGCHECK_P3: ffffe68751e5f750

BUGCHECK_P4: ffffd602fb833a40

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  ffffd602cc48e040

ADDITIONAL_DEBUG_TEXT:  DXG Power IRP timeout.

IRP_ADDRESS: ffffd602fb833a40

DEVICE_OBJECT: ffffd602ceb20060

DRIVER_OBJECT: ffffd602ceaa9270

IMAGE_NAME:  pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff801170b0000 pci

BLACKBOXACPI: 1 (!blackboxacpi)


BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME:  System

STACK_TEXT:  
ffffe687`51e1f3c0 fffff801`126550b0     : ffffc580`fce80180 fffff801`ffffffff 00000000`00000001 fffff801`170301ca : nt!KiSwapContext+0x76
ffffe687`51e1f500 fffff801`126545df     : 00000000`00000001 fffff801`00000000 ffffe687`51e1f6c0 ffffd602`00000000 : nt!KiSwapThread+0x500
ffffe687`51e1f5b0 fffff801`12653e83     : 00000000`00000000 fffff801`00000000 00000000`00000000 ffffd602`cc48e180 : nt!KiCommitThreadWait+0x14f
ffffe687`51e1f650 fffff801`244019c6     : ffffe687`51e1f778 ffffd602`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x233
ffffe687`51e1f740 fffff801`24400ee1     : ffffe687`51e1f800 ffffd602`ef877700 ffffd602`ceaedde0 ffffd602`fb833c30 : dxgkrnl!DpiFdoHandleDevicePower+0x226
ffffe687`51e1f7e0 fffff801`24402431     : ffffd602`fb833a40 ffffd602`e748c180 ffffd602`e748c030 ffffe687`51e1f900 : dxgkrnl!DpiFdoDispatchPower+0x21
ffffe687`51e1f810 fffff801`2b48eb8c     : ffffd602`fb2d9000 ffffd602`ea5bf000 ffffd602`fb2d9000 ffffd602`fb833c30 : dxgkrnl!DpiDispatchPower+0xe1
ffffe687`51e1f930 fffff801`2b48dc90     : ffffd602`e748c030 ffffd602`ea5bf000 ffffd602`e748c030 ffffd602`00000000 : nvlddmkm!nvDumpConfig+0x4c86fc
ffffe687`51e1fa40 fffff801`1279d629     : ffffd602`cc48e040 ffffe687`51e1faf0 ffffd602`fb833a40 ffffd602`00000000 : nvlddmkm!nvDumpConfig+0x4c7800
ffffe687`51e1fa70 fffff801`126eea75     : 00000000`00000000 fffff801`1279d450 00000000`00000000 00000000`00000138 : nt!PopIrpWorker+0x1d9
ffffe687`51e1fb10 fffff801`127ff428     : ffffc580`fd101180 ffffd602`cc48e040 fffff801`126eea20 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffe687`51e1fb60 00000000`00000000     : ffffe687`51e20000 ffffe687`51e19000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


IMAGE_VERSION:  10.0.19041.1741

STACK_COMMAND:  .process /r /p 0xffffd602cc4c5080; .thread 0xffffd602cc48e040 ; kb

FAILURE_BUCKET_ID:  0x9F_3_DXG_POWER_IRP_TIMEOUT_IMAGE_pci.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {52f87b6b-6f6d-7c24-f421-639ee8689be5}

Followup:     MachineOwner
---------

This line indicates the issues is caused by the Nvidia GPU.

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_d622d16ed9c37077\nvlddmkm.sys

I've performed all of this already :

-Disabled all sleep features in Windows

-Install latest Nvidia drivers

-Install Nvidia studio drivers (BSoD still happens but a bit less frequently)

-Install the Bios update (1.25.0)

-Install latest DisplayLink drivers (I use mostly an old USB 3.0 dock)

-Uninstall both Intel and Nvidia drivers

-Reinstall the latest Dell Intel and Nvidia drivers (this has initally help where I had 5 days with no BSoD as opposed to a BSoD every 1-2 days).

My only option left at this point is to reinstall Windows 10. The other weird thing is that sometime it happens when I'm using my PC but most BSoD happens when the PC hasn't been used for a while.

I have just disabled the Nvidia GPU in the device manager. We'll see in a few days what happens.

Replies (10)
2 Bronze
2 Bronze
2141

Any update on this?

I am getting the same issue after updating to BIOS 1.25.0

Getting BSoD almost everyday on xps 9570

2 Bronze
2 Bronze
2077

I have disabled the Nvidia GPU from the Device Manager and I had no BSoD since then.

2074

I did something similar, I uninstalled the Nvidia GPU graphics driver and I have no BSoD after that as well. With this I am unable to use visual effects in google meet, asks to enable hardware acceleration, while I can use visual effects in zoom.

 

Waiting for Nvidia GPU driver update...

2 Bronze
2 Bronze
2043

Same here, repeated BSODs with DRIVER_POWER_STATE_FAILURE following an update of the BIOS and NVidia drivers. My stack dump is very different from the one posted.

Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff805`27e00000 PsLoadedModuleList = 0xfffff805`28a2a230
Debug session time: Wed Jul 27 00:03:55.859 2022 (UTC + 3:00)
System Uptime: 0 days 3:46:35.735
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................

Loading User Symbols

Loading unloaded module list
............................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffff8007b4c0f360, ffffa1811989f750, ffff8007b4c53a20}

Probably caused by : pci.sys

Followup: MachineOwner
---------

8: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff8007b4c0f360, Physical Device Object of the stack
Arg3: ffffa1811989f750, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff8007b4c53a20, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: XPS 15 9570

SYSTEM_SKU: 087C

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.25.0

BIOS_DATE: 04/19/2022

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0YYW9X

BASEBOARD_VERSION: A06

DUMP_TYPE: 1

BUGCHECK_P1: 3

BUGCHECK_P2: ffff8007b4c0f360

BUGCHECK_P3: ffffa1811989f750

BUGCHECK_P4: ffff8007b4c53a20

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47055b1e

MODULE_NAME: pci

FAULTING_MODULE: fffff80529ba0000 pci

CPU_COUNT: c

CPU_MHZ: 8a0

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: F0'00000000 (cache) F0'00000000 (init)

BLACKBOXACPI: 1 (!blackboxacpi)


BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_SESSION_HOST: DELLXPS

ANALYSIS_SESSION_TIME: 07-27-2022 01:02:45.0246

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

STACK_TEXT:
ffffa181`1989f718 fffff805`28360547 : 00000000`0000009f 00000000`00000003 ffff8007`b4c0f360 ffffa181`1989f750 : nt!KeBugCheckEx
ffffa181`1989f720 fffff805`28360461 : ffff8007`b4c1b2c0 00000000`00000000 ffff8007`d77b7220 00000000`00000000 : nt!PopIrpWatchdogBugcheck+0xdf
ffffa181`1989f790 fffff805`28022782 : ffff8007`b4c1b2f8 ffffd081`ddf6f180 ffffd081`ddf6f180 00000000`00000002 : nt!PopIrpWatchdog+0x31
ffffa181`1989f7e0 fffff805`280c9bfd : 00000000`00000000 fffff805`2805e535 00000000`00140001 00000000`0007ea04 : nt!KiProcessExpiredTimerList+0x172
ffffa181`1989f8d0 fffff805`281fc0fe : ffffffff`00000000 ffffd081`ddf6f180 ffffd081`ddf7a340 ffff8007`b24e9040 : nt!KiRetireDpcList+0x5dd
ffffa181`1989fb60 00000000`00000000 : ffffa181`198a0000 ffffa181`19899000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e


THREAD_SHA1_HASH_MOD_FUNC: 418dcf5cc7a95525fe8ac8ffec7980c508fac304

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4c65ff5f309ccfd98ef088c1b3f1874e6801d38a

THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693

FOLLOWUP_NAME: MachineOwner

IMAGE_VERSION: 10.0.19041.1741

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x9F_3_AML!_SB.PCI0.PEG0.PG00._ON_ACPI_IMAGE_pci.sys

BUCKET_ID: 0x9F_3_AML!_SB.PCI0.PEG0.PG00._ON_ACPI_IMAGE_pci.sys

PRIMARY_PROBLEM_CLASS: 0x9F_3_AML!_SB.PCI0.PEG0.PG00._ON_ACPI_IMAGE_pci.sys

TARGET_TIME: 2022-07-26T21:03:55.000Z

OSBUILD: 19041

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2031-08-23 06:49:24

BUILDDATESTAMP_STR: 191206-1406

BUILDLAB_STR: vb_release

BUILDOSVER_STR: 10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME: 6ba

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x9f_3_aml!_sb.pci0.peg0.pg00._on_acpi_image_pci.sys

FAILURE_ID_HASH: {fe45222d-6294-f08d-fc4c-a4480753a8dc}

Followup: MachineOwner
---------
2 Bronze
2 Bronze
1946

Hi, I'm having the same BSOD for the last couple of months when I updated to Win 11.

I have already tried installing lots of nvidia and intel video drivers, changing power plan settings, running support assist and windows update, and I even tried a fresh windows 10 install... but I'm still facing the same problems. The BSOD kicks in whenever I use an app that uses hardware acceleration (autocad, sketchup). Diabling this is kind of a workaround for now, but I NEED hardware acceleration.

I'm thinking it coud be a physical problem with the nvidia card or something to do with its fan or heatsink (checked temps and everything seems to be ok) or maybe something related with the latest 1.25.0 bios, which I updated sometime near my win 11 update.

Has anyone tried rolling back to 1.24 bios and see how it goes?

Any ideas would be kindly appreciated.

Thanks!

Captura de pantalla (13).png

2 Bronze
2 Bronze
1814

For me, it seems, that I get this issue when I leave my XPS idle with a portable SSD (Crucial X8) connected. When the portable SSD is not connected, then the problem does not occur. I will test out this theory tonight.

2 Bronze
2 Bronze
1812

In my particular case, the problem occured without anything connected.

I realised the problem had to do with a Dell service related to Dell apps I had installed in my pc. I found out that disabling all Dell services at startup with msconfig solved the issue. Insted of trying one by one, I just uninstalled all Dell apps and now the problem is gone.

These were the services running in my pc before I uninstalled everything.

Captura de pantalla (29).png

 PS. Thanks @damianop for everything!

2 Bronze
2 Bronze
1422

Having the same issue on a 9560.  Google TDR (Timeout Detection and Recovery), set it to 5 seconds (or disable it, altogether) and see if it helps.  No guarantees...

1296

I've got a Dell XPS 15 9570 and have been having problems on and off for months with the DRIVER_POWER_STATE_FAILURE. Luckily my machine is still under warranty so I've had Dell service trying to fix this. A few weeks ago they replaced the motherboard, SSD, battery and a few other bits and pieces. It appeared to have fix the problem until Tuesday when I had a Nvidia driver update. Then my machine crashed 4 times in about 3 hours with BSOD and the DRIVER_POWER_STATE_FAILURE warning. I'm using a Lightroom a lot and had previously suspected it to be related to the GPU. This confirmed it. This video shows a solution for how to do a full clean re-install of the NVIDIA drivers using a utility called Display Driver Uninstaller (DDU) - https://youtu.be/_6NPVZ7sdZU . I did  this on Tuesday and it appears to have fixed the issue so far (2 days with no lockups, crashes or BSOD).

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