Last reply by 03-05-2023 Unsolved
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xps 15 ghost click problem

XPS 15 9520

I just purchased the Dell XPS 15 and right out of the box noticed a very bizarre "Ghost Clicking" issue. When the touchscreen is enabled the computer will randomly "click" various places on the screen with a mind of its own.

Usually it clicks in about the same place because it usually clicks the same bookmark in my browser, but the issue happens in every application.

When I disable the touchscreen the problem goes away and what is very weird is that the issue specifically seems to only happen with the touchscreen enabled when the computer is on the charging stand . . . When I lay it down flat on my desk (not on the charging stand) and use the keyboard and mouse, the issue doesn't seem to happen.

Any ideas Dell engineers? I have already spoken with support. I have updated my drivers, the OS, the BIOS, and even installed a "touch screen patch" that I was very hopeful would solve the problem, but nothing has worked!

Please help!

Replies (3)
3 Argentum

  1. Disable palm rejection: If the touchpad is registering your palm as a touch, you can disable palm rejection in the touchpad settings.

  2. Check the touchpad settings: Go to Control Panel > Hardware and Sound > Devices and Printers. Right-click on your computer and select "Mouse Settings". In the Touchpad section, check for any settings related to touch and gestures that may be causing the issue.

  3. Update touchpad drivers: Make sure you have the latest touchpad drivers installed from the Dell website.

  4. Disable touch screen: If the issue only occurs when the touch screen is enabled, you can try disabling it to see if the issue goes away.

  5. Reinstall Windows: If the issue persists, you can try reinstalling Windows to see if it resolves the issue.



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I also have the XPS 9520, and first noticed this a couple of weeks ago. It has worked fine since september of last year, but i think the ghost touches started after a driver update. I think it was the last Nvidia driver, but havent found any other posts about this until now. Maybe it has corrupted the HID driver for the touch screen..? I hope there will be a fix for this soon, because for now the only fix has been to diable the touch driver (HID touch screen) completely. 

Fingers crossed they can fix this with a software update soon, and that it's not a hardware issue... 

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