Community Manager
•
377 Posts
0
655
"DS:Never had bitlocker set up but my computer is asking for a key, what do I do?"
Never had bitlocker set up but my computer is asking for a key, what do I do?
Community Manager
•
377 Posts
0
655
Never had bitlocker set up but my computer is asking for a key, what do I do?
Top
AnClar
2 Intern
2 Intern
•
264 Posts
1
September 13th, 2022 17:00
A few things to check:
1. System drivers could be out of date
2. Malware can cause this
3. Auto unlock key is active in BitLocker settings
So things to try:
1. Make sure all system drivers are up to date (check with Windows Update and on the Dell Support site)
2. Scan your system for malware and repair as necessary
3. Check BitLocker settings and disable Auto unlock key (Since user claims BitLocker never set up, this is unlikely, but still possible).
Vanadiel
6 Professor
6 Professor
•
6.1K Posts
1
September 13th, 2022 07:00
You should have a recovery key that was made when you enabled bitlocker. It can be stored in the following locations:
- USB device. If you saved the key to USB, try to locate that device.
- Microsoft account. Log into your Microsoft account and search for "bitlocker key". It will show your key in the search results.
- Printed out. Check your "important papers" and see if you printed out the key.
If you cannot find it you will have no other option that to reinstall the OS, but before you resort to that I would click the "get help now" icon on the right bottom of this page to chat with a Dell agent.
redxps630
7 Technologist
7 Technologist
•
10.5K Posts
1
September 13th, 2022 10:00
What does OP’s topic “DS:”stand for?
BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key
https://www.dell.com/support/kbdoc/en-us/000124361/bitlocker-is-prompting-for-a-recovery-key-and-you...
Dell-KodySwenson
Community Manager
Community Manager
•
573 Posts
0
September 14th, 2022 07:00
DS stands for Daily Distiller, referring to this question is tied to the contest.