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iKVM not working / Update Timeout
Hello, thank you.
I have a problem with iKVM card in M1000e Chassis, we upgrade driver to version 1.0.1.1, but currently, CMC detects iKVM but it is not working, we had attempt to update the firmware from CMC Webpage and SSH (racadm) with the command "racadm fwupdate -g -u -a [OurServerTFTP] -d ikvm.bin -m kvm.
15 minutes after of update initiate CMC shows this message: iKVM firmware update aborted: Timeout.
RACADM show this information about KVM:
===============================================================================
KVM Information
===============================================================================
KVM Present Avocent iKVM Switch Not Ready
===============================================================================
I think that iKVM has not receive the update request, because CMC error is Timeout.
Please, Do you have any suggest to this problem?
PD:
I read about the problem in forums, but I believe that the solution is change iKVM module.
https://www.dell.com/community/Blades/Avocent-iKVM-firmware-update-failed-Timeout/td-p/6131314
https://www.dell.com/community/Blades/M1000e-IKVM-not-connect-anymore/m-p/4388157
CMC shows me this values, look that firmware version cannot load.
Thank you very much !!!
DELL-Joey C
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March 3rd, 2021 19:00
Hi,
I would recommend to check CMC logs to see if there is any clue why the health is degraded. Else, you may need to try physical remove and install the iKVM module. I'm unsure if the CMC virtual reseat could do it.
Is CMC firmware up to date? Is iKVM still accessible?
chriscr21
12 Posts
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March 4th, 2021 08:00
Hello, thank you of your answer.
CMC only show me this message:
SWU8531: Unable to update the iKVM firmware. The firmware update timeout limit is exceeded.
Log Sequence Number:2098
Detailed Description:
The firmware update operation is not successful, because the Update process was not completed within the firmware update timeout duration.
Recommended Action:
Retry the operation.
I attempted to remove and install again, but iKVM continues with the problem.
Is CMC firmware up to date?
Yes, CMC has 6.21 version.
Is iKVM still accessible?
No, the iKVM is unusable, OSCAR does not work.
There exist another method for restore firmware in this KVM or only across CMC?
Thank you very much of your help, I appreciate it.
Please look these images.
- CMC Logs
- Warning of iKVM module.
DELL-Chris H
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March 4th, 2021 11:00
There is a post here discussing the same issue and some steps to try, if it still fails then (if able) you may try a known good iKVM in the enclosure to see if the iKVM itself is the fault.
Let us know.
chriscr21
12 Posts
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March 5th, 2021 05:00
Thank you, I executed all steps of this post.
I think that the iKVM lost connection with chassis M1000e, for this reason, it cannot install or update firmware.
Thank you very much.
DELL-Joey C
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March 7th, 2021 17:00
Hi,
If you would like to try, there is a RACADM command to reset the iKVM via CMC. But I'm unsure that will help you. It resets the iKVM to default.
racadm racresetcfg -m kvm
If the reset it doesn't help the issue, I am definitely thinking the iKVM module is faulty, needing to be replaced.
chriscr21
12 Posts
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March 17th, 2021 14:00
Hi thanks.
The module was not working, I executed all the commands and reset the cmc configuration, also reset the kvm reboot module and the problem continued.
The solution was to replace the iKVM card, do it and the module is working properly.
Greetings,