Start a Conversation

Solved!

Go to Solution

1 Rookie

 • 

46 Posts

4255

November 2nd, 2021 15:00

VRTX PERC8 Shared Storage Fault Tolerance Setup

I just picked up another PERC8 Shared RAID Controller for my VRTX. I am currently running a single controller and I went ahead and powered down my VRTX and installed the second controller and now I lose my primary storage and all controllers are marked as critical in the CMC. I had to disable the second controller in order to get the primary back up and running. Under the Chassis Overview - Storage - Controllers - Troubleshooting section I did not see the section to enable Fault Tolerance. Right now the controller is disabled in order to get my primary up and running and I am wondering what I am missing here. Do I need to buy a cable or connect something up? I am just missing what I do get this working. I also see a Fault Tolerance Firmware listed for the controller. Is this needed too? I just first want to get the controllers to be in fault tolerance mode first. If anyone knows how I can accomplish that I would greatly appreciate it. Thank you.

1 Rookie

 • 

46 Posts

November 10th, 2021 16:00

Hello,

Here is the part number. See below:

Dell 8X25K

I found it myself. Thank you.

4 Operator

 • 

3K Posts

November 2nd, 2021 19:00

You can refer below link with details on "Fault Tolerant Shared PERC 8" for VRTX.

https://downloads.dell.com/manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-vrtx_setup%20guide5_en-us.pdf 

1 Rookie

 • 

46 Posts

November 3rd, 2021 12:00

Hello Shane. Thank you for the link. That is perfect. Do you happen to have the part number for the upgrade kit? Thank you again. Great Link.

4 Operator

 • 

3K Posts

November 3rd, 2021 20:00

Sorry. I do not have the part number details of the kit. You can contact Dell Sales in your region to get the details/order the kit

Moderator

 • 

3.7K Posts

November 3rd, 2021 22:00

Hi,  if I may, a kit is more than two parts included, and the kit you are looking for, I'm afraid Dell does not provide any longer.

1 Rookie

 • 

46 Posts

November 4th, 2021 05:00

Hello. Thank you for the information, but do you have the part number of the discontinued kit as I maybe able to find it elsewhere. I find that hard to believe that it was discontinued. Is the VRTX discontinued? There has to still be a replacement available. Any further information would be helpful. Thank you.

Moderator

 • 

3.4K Posts

November 4th, 2021 06:00

Hello dcgtechnologies,

 

I would agree with ShineK to contact sales in your region for part number(s) and availability.

 

I am able to find two Customer Kit part numbers for upgrade but I don't know if they are discontinued part numbers or not. Sales could get you current part number.

 

H66M6 - CUS,KIT,SPERC8,DUAL,3.5

P1V45 - CUS,KIT,SPERC8,DUAL,2.5

 

1 Rookie

 • 

46 Posts

November 4th, 2021 08:00

Hello,

I have called Dell and have not gotten anywhere as they are not able to look up parts for parts that are discontinued. I am looking for the backplane and the cables. The part numbers you provided was the RAID Controller and not the whole upgrade kit. Can someone from the US help me out with this? I have contacted both sales and Prosupport and got bounced back and forth between them with no luck. Thank you.

Moderator

 • 

3.4K Posts

November 4th, 2021 10:00

Hello dcgtechnologies,

 

Try contacting the Spare Part team.

The part numbers I provided are called a spare part number. They may be able to find it or a substitute.

 

Spare Parts: 1-800-357-3355

Call Director: 1-800-945-3355 ask for "spare parts department"

 

1 Rookie

 • 

46 Posts

November 4th, 2021 13:00

Thank you for your assistance, but I called them and was on the phone for over an hour and they stated that since the part is discontinued they are not able to find it in there inventory. I was hoping someone on the forum had purchased it and had the part number of it. If anyone knows of it I would be greatly appreciated. Thank you.

1 Rookie

 • 

46 Posts

December 4th, 2021 12:00

I also want to add you need this cable as well. The part number is NV6R0 for Dell Powedge VRTX Mini SAS SFF-8087 to Mini SAS SFF-8087 Server Cable. The part above and this part make up the kit. Thank you.

May 19th, 2022 07:00

Thank you so much.  What about the connection cable and do you know where i can quickly buy this?

Moderator

 • 

8.5K Posts

May 19th, 2022 07:00

GalaxyUnite,

 

 

The Shared Perc 8 external part # is 0HX53.

 

 

Let me know if this helps.

May 19th, 2022 07:00

What is the part number for the shared PERC 8 External card? we're run out of space and we no longer have any available bay, so I need to extend with and external raid card

Moderator

 • 

8.5K Posts

May 19th, 2022 08:00

It looks to be part #'s;


NV6R0 for 2.5in chassis

or
Y69Y8 for 3.5in chassis

 

As far as ordering I would suggest contacting your regional sales and provide the part numbers and they will have the most options in getting out quicker. 

 

Hope this helps.

 

 

No Events found!

Top