Unsolved
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16
WORST CUSTOMER EXPERIENCE EVER
I purchased a faulty XPS laptop... despite multiple failed engineer visits the issue could not be fixed.
Could I get a replacement..."no"
Could I get an alternative..."no"
Could you assist me in purchasing a new device... "no"
What options do I have..." we can give you a refund and you are luck we don't usually offer 100% refund"
Device returned 12/03/2024 (63 days ago still no refund)
Bank Details provided 07/03/2024 (70 days still no refund)
Reporting of Reoccurnace of incident 15/02/2024 (89 days no device no refund)
No ETA, no ownership, no follow up to my complaints, ignored emails & the company is noy accepting call via customer care number...
Could I get a replacement..."no"
Could I get an alternative..."no"
Could you assist me in purchasing a new device... "no"
What options do I have..." we can give you a refund and you are luck we don't usually offer 100% refund"
Device returned 12/03/2024 (63 days ago still no refund)
Bank Details provided 07/03/2024 (70 days still no refund)
Reporting of Reoccurnace of incident 15/02/2024 (89 days no device no refund)
No ETA, no ownership, no follow up to my complaints, ignored emails & the company is noy accepting call via customer care number...
DELL-Cares
Moderator
Moderator
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25.3K Posts
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May 15th, 2024 09:26
Hi,
Thank you for writing to Dell.
We are here to help you.
Kindly, private message us the details we requested for us to review your case.
Regards,
Pamyaphi
Joel_88
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May 15th, 2024 09:38