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Drivers are frequently for the wrong platform
We've had this recurring issue for about a year now. Random driver updates will show as missing/critical, but will fail to install when the update task is run. The informational link in OMEnt for the specific driver(s) clearly indicate the wrong platform.
For example, the server in question is running Windows 2016, but the driver referenced is specific to Windows 2020. Which, of course, is why the install task fails. I've manually downloaded and tried to install the file which errors due to not being applicable.
I've tried everything to clear the critical update; reset iDRAC, refresh inventory, re-run compliance checks, etc. It will eventually disappear after weeks or months, but in the meantime the system shows in a critical state due to a missing update that is not applicable in the first place.
Is this a known issue? Or are there any other things I can try to remove the non-applicable updates so the correct status is reflected?
For example, the server in question is running Windows 2016, but the driver referenced is specific to Windows 2020. Which, of course, is why the install task fails. I've manually downloaded and tried to install the file which errors due to not being applicable.
I've tried everything to clear the critical update; reset iDRAC, refresh inventory, re-run compliance checks, etc. It will eventually disappear after weeks or months, but in the meantime the system shows in a critical state due to a missing update that is not applicable in the first place.
Is this a known issue? Or are there any other things I can try to remove the non-applicable updates so the correct status is reflected?
DELL-Erman O
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May 17th, 2024 06:59
Hello,
I don't have information about whether this is a known issue or not. If I just have to comment, maybe a situation like this could be causing this, the update cache on your server any cached or partially downloaded updates that may be causing conflicts. However, I recommend to you is that you can make a detailed inquiry by calling your local Dell software team.
justin gray
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May 17th, 2024 19:41
This patch is for Windows 2022 only and does not apply to Windows 2019. In addition, this patch version is not available for 2019, only 2022. From what I can find the servers are currently running the latest version available for the chipset.