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Dell Inspiron 3910 is sometimes unresponsive after waking from sleep
Hello,
I recently got a Dell Inspiron 3910 last year, and it was working fine. Starting a few months ago, the computer now sometimes wakes itself from sleep and turns on, or it turns on but becomes unresponsive.
When it becomes unresponsive, the keyboard and mouse do nothing, the hard drive light is idle (off), and there is no video signal being sent to the monitor. I have to hard reset the PC to bring it back to a usable state, which results in Windows saying "it failed to load correctly." There are also no events in Event Viewer, except for one that says "the computer failed to shut down cleanly."
I searched online many times for this problem, but found no relevant solution. The BIOS and other systems are up to date, and just a few hours ago I had this problem, and for some reason it corrupted a browser installation.
Can anyone help me? Thank you.
redxps630
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May 12th, 2024 21:25
It might be downloading Windows update automatically in the background while you let sleep and the install of update can fail sometimes. If you have Win 10 pro or 11 pro you can try go in group policy editor to stop Windows update. See if that helps.
cman11
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May 13th, 2024 00:18
@redxps630 I did notice a Windows update fail to install after I hard reset the PC, but usually this shouldn't result in an unresponsive computer, right?
redxps630
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May 13th, 2024 03:05
It would. Windows update is just like Windows 10 trying to repair itself to get rid of some old settings and insert new codes. It does not always go smoothly on every pc although MS would like it to be. It may help to realize that each individual pc , a machine is not a 100% rational mechanism that is guaranteed to work without glitch on a supposedly smooth code update.