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G15 5515 Screen Black after BIOS Updated to 1.18
Dell G15 5515 Ryzen Edition
Updated the BIOS for my G15 5515 from 1.16 to 1.18 today and immediately after the update the screen went black and won't turn on. The laptop works and I can use an external monitor but still can't believe that Dell pushed a BIOS update that bricked my screen. Seems to be a common occurance. I have tried to boot into BIOS Recovery mode but am not having any luck. Any other suggestions?
JFH2
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May 13th, 2024 14:58
@DELL-Chris M I updated the the BIOS via SupportAssist.
Also, I tried the steps you listed above but as @mbneto mentioned in his post, the screen is black and remains black after tapping f2 during startup. I am assuming that my laptop boots into BIOS setup but since my screen is black, I can't see what I am doing to make the changes you suggested above.
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JFH2
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May 13th, 2024 15:58
I am connected to an external monitor but the external monitor is not displaying the BIOS setup menu. The external monitor will only work once Windows has booted up.
If possible, you can detail the keystrokes that I need to enter to Enable Microsoft UEFI CA, then that might work. For example, once I tap F2, I have to click right twice, down three times and then hit enter.
Ahmad Mowafk
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May 13th, 2024 16:54
@JFH2 that’s a good comment I hope he tells us
JFH2
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May 14th, 2024 11:34
@Ahmad Mowafk and @mbneto Just looked on the Dell Drivers and Downloads page for the G15 5515 and it looks like the BIOS version 1.18 has been removed and the most recent version is 1.16. So it looks like Dell is realizing that there was an issue with 1.18 and removed it.
Ahmad Mowafk
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May 14th, 2024 15:14
@JFH2 can we downgrade the bios version now ? “ using external monitor “
_Bimsara_
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May 14th, 2024 15:55
I have this problem too.. I've also updated my bios from 1.16 to 1.18 and also screen is black.
But, I had dual booted my laptop with windows 11 and Ubuntu. Interestingly after the bios update, windows didn't started and had a black screen with nothing and in a few seconds it rebooted to ubuntu.. I thought that was an GNU GRUB issue and tried to fix that problem with Ubuntu.. I did some changes in the grub configuration file. I've changed the boot options so that the windows boot manager will start first as the boot order.. after that the screen goes black and nothing shows up.. just as you guys have. My screen is not turning on but the laptop is running.. what is happening here??
JFH2
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May 14th, 2024 16:18
@_Bimsara_ It is fairly clear that Dell pushed out BIOS version 1.18 and anyone who installed it is encountering the same issue, black screen. It looks like Dell realized this issue and removed BIOS 1.18 update and now 1.16 is the most up-to-date version. I am hopeful they can let us know what is going on and how Dell plans to fix this issue.
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JFH2
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May 15th, 2024 14:06
Ahmad Mowafk
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May 15th, 2024 16:57
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mbneto
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May 15th, 2024 23:58
What needs to be done here is for Dell to provide a way for us to downgrade back to 1.16 or create a 1.19 that actually fixes whatever 1.18 did.
<That is not possible. The Drivers & Downloads page under BIOS Important Information states =
Important Information
- Once the BIOS is upgraded, you cannot downgrade the BIOS to earlier versions. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system.
DELL-Admin>
@_Bimsara_ are you saying your laptop screen actually worked while in Ubuntu?
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Vladcloud
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May 16th, 2024 13:42
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JFH2
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May 18th, 2024 12:00
maxwellratzinger
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May 19th, 2024 19:33
Same issue, updated to bios 1.18 and got black screen - except I can't use external monitor at all to access Windows or anything. Laptop was perfectly fine before said bios updated that was pushed by Dell's app. If Dell refuses to acknowledge the issue, I reached out to GamersNexus to get media coverage on said issue. No reason why we should have to pay anything, even out of warranty, for an issue caused by Dell themselves
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Julien Rioux
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May 22nd, 2024 16:25
I don't know if I'm the only one to have this problem.
On may 12, Dell Support assist proposed me this update : Dell G15 5515 System BIOS - 1.18.0 - 27,28 Mo - Critique
I did the update. The update loaded on my screen and finished.
Problem is, since that update, the principal screen of my laptop is always black. Nothing works anymore. I need to use a second monitor to use my computer.
I tried to download the version 1.18.0 again, but it doesn't exist under the name of Dell G15 5515 Ryzen Edition. Only the 1.16.0 is offered. When I try to install the 1.16.0 back, the system doesn't allow it.
I called support assist of Dell, who told me that I should'nt had this version, and it was probably an error from Dell. When I ask how to resolve the problem of my black screen, he said that the two problems are not connected, that it is probably only a coincidence that my screen stoped working at the same time...
What do you think ?
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JFH2
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May 22nd, 2024 18:31
I don't think it is asking too much to get some sort of official statement from Dell explaining why Dell demoted 1.18 and what Dell is going to do to fix the computers that installed 1.18 and after it caused issues. The issue was first reported on May 9th and we are coming up on two weeks without any sort of formal communication from Dell.