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January 2nd, 2018 10:00

DELL XPS 9550 battery runs out instantly under loads

Hello, I'm a Dell XPS 15 9550 user since last year.
When i'm using it on battery power, even when it's 100% charged, and I decide to use some medium-work applications like Lightroom, Photoshop or even worse Premiere, my computer instanty turns off, as if the battery ran out. Indeed when I try to turn it on it keeps telling me that the battery is out (usually it is right at 1% or even 0%) but the funny thing is that after turning it back on I can use it right away without any other intermission or problem! I can even use those heavy power application that sent it to sleep a second before! It's like the computer can't recognize how much battery percentage I have, even if it's full.

Obviously, my premium support is expired.
Any help is appreciated, thank you!

4 Operator

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6.4K Posts

January 2nd, 2018 15:00

:emotion-2:

Please run a custom test on the battery and AC adapter by following steps in Dell video below:

2 Posts

January 3rd, 2018 13:00

No results.  I've been trying every diagnostic possible but all of them confirm the integrity of my battery and AC adapter.  

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