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April 22nd, 2013 15:00

Inspiron 17R 5720 won't boot, can't change BIOS settings, can't boot from USB or disk

I have a Dell Inspiron 17R 5720 that I bought a couple weeks ago. A few days ago I was updating some system updates, and the computer re-booted itself after installing and quit working. After the Dell logo the screen just goes black and stays that way. I did some research and found that this was a problem for this specific model, and when trying to update it corrupts the BIOS so it can’t restart. I read the solution was to use a Windows 8 recovery bootable DVD or flash drive to fix it, then update the BIOS with an updated BIOS version.

I did not have a Dell Windows 8 recovery disk, so I read that I could download the .ISO and use Windows 7 USB DVD Download Tool to extract it to a flash drive or dual-layer DVD. I used my older laptop which I bought the Dell to replace (Compaq dual-core running Vista 32 bit) to find and download the .ISO and MS install tool to try and create a bootable Dell Windows 8 recovery disk.

I did not have any dual-layer DVDs, so I used a flash drive which I read had to be greater than 4 GB. I also read that the flash drive had to be formated to FAT32 instead of NTFS so I did that first. After formatting to FAT32 I tried using the Windows 7 USB DVD Download Tool to create a bootable flash drive, but it gave me errors that it wouldn’t work. I read another option I could try was to use a program that would mount the .ISO file as a virtual drive so I could copy the files from it manually to the flash drive. I installed a recommend program so I could mount the .ISO and copy the files to my 8 GB flash drive. It said it would take over 4 hours to copy the files, so I left it to copy while I went to bed for the night.

The next morning I saw that my older computer had rebooted itself sometime in the night (Guessing after installing some system updates) and I wasn’t sure if it had finished copying all the files to the flash drive before it rebooted, but I didn’t want to take 4+ more hours to re-copy them all.

I did some more reading to see if I could shrink the files somehow to fit the recovery files from the .ISO onto a regular DVD since I didn’t have any dual-layer disks, and I read that I could do that if I left out the language folder from inside the .ISO when I copied it. I thought this would be good to try as a second option, so I mounted the .ISO and copied all the files except the language folder to a blank DVD and closed the DVD session. I tried rebooting the Dell with the disk I made, and the USB drive and neither is working.

I thought I might need to change the boot order, so I re-booted and hit F2 to load the BIOS settings. I tried some recommended changes I read, but nothing worked. If I changed any of the settings under the boot tab and rebooted, it would say “operating system not found!” or something like that.

I think I have figured out that I need to go to the “add boot option” selection, but it won’t let me add a boot option so I can tell it to boot from the USB. So, this is where I’m stuck. I can’t boot from the DVD or USB, and it won’t let me change the BIOS settings so I can. What do I do now? I can provide more info or pics of the screen if needed. Thanks.


1 Message

June 29th, 2013 14:00

Hi folks,

I think i resolved this issue by selecting the second boot option provided in the "boot list option". They both do look exactly the same but they are different in terms of how they are mapped to the actual boot file. After that everything worked perfectly fine as I don't see the laptop being hung on the boot Dell logo screen.

Check it out!

September 12th, 2013 16:00

just get a USB flash drive make it bootable and copy the A17 update, run and wait till restart problem solved

3 Posts

September 30th, 2013 05:00

this is exactly what happened to my dell 5420 right now. please help me.

cannot add boot option. cannot Load Setup Defaults either:emotion-9:

also did Diagnostic test n all tests passed

3 Posts

September 30th, 2013 05:00

can u teach me? but  i cant chnge my boot option. where do i instal acronis?

September 30th, 2013 14:00

What are the boot options that you get?

1 Message

May 24th, 2014 04:00

Hello

Im not sure if it would help but this is what i have done

Secure Boot  [disabled]

Legacy Boot [enable]

then the old fashion view of the boot options were there

Regards

Mem

1 Message

August 6th, 2014 11:00

Hello
What's wrong with this product? Can't we have a clear answer about this F12 problem, it does not work!!
What's going on DELL?

1 Message

April 28th, 2015 01:00

You need to go into the BIOS > Boot and change the Boot List Options from UEFI to Legacy.


Worked straight away for me

1 Message

July 3rd, 2015 01:00

I have an Inspiron 17 7737 and theonlyway to access the boot options/bios is to hold either, C, V, or X, while turning it on then pressing either f12, or f2.
However, I recently had a harddrive fault, and lost my whole drive. This happeeneed durring a boot up, and it did smething to my bios. It's not even looking for the UEFF secure partission, bur ratther booting in legacy mode. When I press the f2 or f12 keys it doest respond and continues to try and boot before going though DHCP boot and displaying "operating system not found" 

1 Message

September 18th, 2015 01:00

If you don't see your device from which you want to boot, ensure that device is really UEFI / legacy prepared, and maybe change the USB port you use... that heleped me (changing the USB port).

And finally, the os loader booted after three times restarting with the same BIOS settings...

1 Message

December 23rd, 2015 13:00

hey!

Thank you so much!!! that worked for me as gold!!

i wasted 12 hrs trying to figure that out :)))

thanks!!!

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