Hello @CNewell-ITS,

I'm Joey from the enterprise social support. May I know if you are having issues with SCCM updates with  Dell Business Client Catalog or Dell Server Catalog into SCUP? What are the products model involved in these updates?

Hi Joey,

I am having issues with the built in Dell/SCCM third party update catalog I am assuming its the Client catalog as all the updates appear to be client models.

Also, WSUS is not configured for SSL. Is this a requirement, all the docs I have found state that if SCCM and and WSUS are on the same server its not required, however I question this due to the error I'm seeing.

SCCM Site server and WSUS are on the same server however there are 2 remote distribution points that are running SCUP. 

Hello CNewell-ITS,

We have seen before with SCUP that you import the Dell catalog into, that it has cached some old stuff and it doesn't work now.

Our recommendation is to delete the entire Dell parent folder and children out of the SCUP Updates Workspace then reimport the catalog.

I may also recommend, since these are client, to post on the client board for them to get a look with you.

I'm not sure what you mean by delete the Dell parent folder. I can unsubscribe frim the Dell catalog but all the meta-data remains in SCCM. Are you saying that I would need to find a way to clean out the meta data from the database as well?

Hello CNewell-ITS,

If you don't have any customization, you can delete the Dell parent catalog folder including children out of the SCUP Updates Workspace and then reimport the catalog.  Page 7 of this document may help : https://dell.to/3a0Rlem

Charles I think the idea that the metadata needs to be deleted and resync' d may be correct, however the article you linked doesn't seem to relate:

1. it is for SCCM 2012 I am running CB 2111

2. is describes using System Center Updates Publisher 2011. I am not using the update publisher app I am using the build in SCCM feature Third Party Software Update Catalogs. I have subscribed to the Dell third party update catalog through SCCM. I have not downloaded a DellSDPCatalogPC.cab file.

Do you have instructions that relate to cleaning out metadata sync using the third party update feature in SCCM. 

CNewell-ITS,

The suggestions and material are based on best practices. What I suggest in your case would be to call in and work with the OpenManage group directly, as they would be better suited in this instance. 

Hope this helps.

understood thanks for the contact info!

I don't think the Openmanage team can help. This isn't an Openmanage issue, ALL Dell updates, drivers and applications are having the same issue. I think this is more an issue with the Dell Third Party Update Catalog configuration in some way. I have also opened a ticket with Microsoft SCCM team however as this is a Dell catalog not an MS catalog they have not been very helpful.

Is there an article or team that can help me clean the Dell meta-data out of the WSUS database? I could then reconfigure the Dell catalog and sync the meta-data with the new correct cert,,,hopefully.

Thanks

Hello CNewell-ITS,

That is way Chris was recommending. Call into support and ask for the Systems Management team.

For US/Canada the phone number is 1-800-945-3355

I'm sorry Charles but I have called that number and a second number at Dell. Spoke with 5 different people and no one can help me. They don't know what the System Management team is or even what I am trying to do. While they were all very nice it is frustrating that there is no Dell support for a Dell service.

CNewell, 

I apologize, the issue we are running into is that the tool you are using is Client based, where we support the Enterprise level. The forum you would have needed is located here. 

There is some pages that may help with your issue though, you can find them below.

https://dell.to/3Mb3ydI

https://dell.to/3NeBnMC;

https://dell.to/3aiZxGQ;

https://dell.to/3GDsPMC

Hope this helps.

This the Microsoft SCCM & SCOM OpenManage Integrations forum. I'll check out the other forum listed but I am having an issue with SCCM and the Dell Business Client Updates Catalog. I figured this would be the right forum.

Hi 

There are some supports here may have limitation due to our knowledge. We might have escalation paths for Enterprise products but this update involves Client Update which are out of our reach. I'm unsure of contacting Enterprise support would be able to help. 

Could this help you on the issue, page 24: https://dell.to/3ajHLDp