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S2722DGM, stuck in diagnostic mode
When I unboxed and assembled it, it went into diagnostic mode. I thought nothing of it at the time. I connected it to a Windows 10 PC, and set it up as part of a dual-monitor environment. The monitor works fine, but it goes into diagnostic mode when PC shuts down, not standby.
DELL-Chris M
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May 13th, 2024 12:06
We see that the original S2721HGF was replaced by refurbished S2722DGM. What you are seeing is the FSM (Factory Service Menu) BurnIn mode used by our monitor manufacturer service center. Dell Technical Support cannot assist with the FSM. Contact the agents who setup the original dispatch and have them setup another exchange.
orion3006
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May 13th, 2024 15:32
Chris, is there no way to get the monitor out of 'burn in mode'?
DELL-Chris M
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May 13th, 2024 17:57
Dell Support agents cannot discuss the FSM. We can only state get another exchange. Now, if another S2722DGM user were to post instructions on how to get into the FSM and disable BurnIn Mode, we would allow this.
orion3006
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May 13th, 2024 20:26
A factory reset of the monitor seems to have solved the issue; I'm still requesting a replacement by customer service as I don't what else the QC folks missed.