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May 20th, 2024 10:53
U2724DE, changing color temperature 20x over 1 minute
I have bought U2724DE monitor with automatic brightness and automatic color temperature features. The problem is the monitor start to change from warm red color to cold blue color 20x times over one minute. This happens when there is a little bit decrease of lightning in the room. Especially in the morning or during sunset. But also when the sun goes behind a cloud. The monitor acts as if it is on the edge between warm and cold and constantly goes there and back. Usually waits 1 or 2 seconds and goes warm, waits 1 or 2 seconds and goes blue. Then a pauze 5 seconds. And then again changing. Then few hours is okay. And then again when the light changes a bit.
I specifically went for DELL to get a quality monitor and this feature looks as if it was programmed by a child. Why is there no time limit after one change? Do a change and then wait at least a minute before going for another no? I specifically went for this type to get the EYE COMFORT but this is the aboslute opposite. It is disrupting me in my work.
It is connect to PC via DisplayPort. Sitting next to a window from a side. The sensor on the top is not covered by anything, no webcam, no furniture above.
Does not happen during a sunny day or during a night. But specifically when the light changes even slightly. Then it acts as if it didnt know what to do, whether to go cold or warm.
Updated the firmare to M3T102 version from M3T101.
Did the self-diagnostic but this feature is not enabled there.
Auto brightness seems okay.
Windows. No other monitor connected, just this one.
NVIDIA GeForce GTX 1050.
Color preset is set to STANDARD and the auto brightness range is set to MID.
What can I do?
I specifically went for DELL to get a quality monitor and this feature looks as if it was programmed by a child. Why is there no time limit after one change? Do a change and then wait at least a minute before going for another no? I specifically went for this type to get the EYE COMFORT but this is the aboslute opposite. It is disrupting me in my work.
It is connect to PC via DisplayPort. Sitting next to a window from a side. The sensor on the top is not covered by anything, no webcam, no furniture above.
Does not happen during a sunny day or during a night. But specifically when the light changes even slightly. Then it acts as if it didnt know what to do, whether to go cold or warm.
Updated the firmare to M3T102 version from M3T101.
Did the self-diagnostic but this feature is not enabled there.
Auto brightness seems okay.
Windows. No other monitor connected, just this one.
NVIDIA GeForce GTX 1050.
Color preset is set to STANDARD and the auto brightness range is set to MID.
What can I do?
No Events found!
DELL-Chris M
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May 20th, 2024 11:19
The online U2724DE User's Guide page 62 shows the available Low/Med/High options. Test them all =
(edited)
stupkatomas
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May 20th, 2024 15:40
I was asking about a technical resolution to this. An update to the software causing this. A FIX. I have bought this model to have this auto feature. I could have gone for a cheaper model without it knowing this feature is unfinished. See the video. If this is a monitor you've intentionally released that obivously has unfinished feature or inproperly working feature and this is all you provide as a solution then I'm never buying anything Dell again.
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Spissel
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October 29th, 2024 08:17
I have the same issue. Not so good for my eyes. And the monitor is sold to be very good for the eyes. I hoped I was getting a smooth experience when the light in my room changes. Instead, looking at the screen is worse than the disco lights in the 70s. :-( I am a little bit disappointed about that.
For me, the color changes way too fast. It should change the color and the brightness much much slower. Like in 2 Minutes or something over time. I have so often a darker room an a second monitor. And if I change the windows on a seconds monitor like from a bright website to a dark application like Visual Studio. The Dell U2724DE is changing color in seconds and this is <Profanity is never allowed on our Forum. DELL-Admin> for my eyes. I deactivated the feature and hope Dell does hear that and brings a Firmware Update for this.
Please Dell. :-)
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Spissel
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October 29th, 2024 08:33
Oh, a real nice feature would be, if the user could set the timings in the settings, the monitor needs from 6500k to 5700k by example. Like "Automatic Color Temp - "Off" "low" "mid" "high" where low means the color is change over a time of 3 minutes to get from the now-Color to the destination-color the lightning sensor has measured. Something like this would make the monitor perfect for me and I would buy 2 more to complete my office setup. haha.
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ppdonev
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November 6th, 2024 10:31
I had the same problem and when I turned off the Auto Color Temperature feature, it's fine now.
stupkatomas
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November 6th, 2024 16:23
@ppdonev I bought this model to have the auto color change on. Not to have it turned off. I need a fix. Solution to turn if off is not a solution. Never buying Dell again. And this is supposed to be eye comfort product. Just wow.
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stupkatomas
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November 6th, 2024 16:24
@DELL-Chris M what's the update on this? Any fix coming?
DELL-Chris M
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November 6th, 2024 16:39
I have not seen anything in the Dell Knowledge Base concerning this. Like you, all we can do is periodically check the U2724DE Drivers & Downloads page to see if firmware updates appear.
PiotrB82
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December 3rd, 2024 17:09
I have the same problem with U2724D.
jxadl
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January 6th, 2025 18:22
Same problem here with U2724DE monitor. I want this option to work, not just turn it off. <Soliciting other users to act is a violation as defined by Dell. Read the Forum Code of Conduct. DELL-Admin>
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stupkatomas
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January 6th, 2025 18:28
@jxadl exactly, no update, nothing. As this would require just a small chunk of work of a development team, I guess it is not a big deal adding a timer there so it doesn't change over and over again. But hey why would Dell care, right? Then I'll make <Profanity is never allowed on our Forum. DELL-Admin> of a care not to buy anything Dell again.
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stupkatomas
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January 6th, 2025 18:30
@DELL-Chris M so it just us periodically checking and waiting?
Why don't you have an option putting a request to your development team so they even know there is an issue that needs taking care of?
DELL-Chris M
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January 6th, 2025 19:59
Our job as Forum liaisons is to present the threads to our support teams. Which is what we did. This is all we are equipped to do.
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grybrnr
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January 7th, 2025 23:13
My U2724d brightness and color are unstable with the auto functions enabled. Clicked the get help now button to the right and they were clueless eventually abandoning the chat. Called the support number and person was clueless also and eventually we were disconnected. I called back and the second person was more helpful and a replacement panel is being sent to my location. I found this thread and it looks to be a defect in this model so might not want to trade mine for another problem. Over three hours wasted when the solution is to turn off auto.
Makiman
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January 27th, 2025 14:03
Same here, with U2724D bought last week. BTW email, chat and phone support are now available for this model, from my region (SEE)